Reception Night Supervisor

3 weeks ago


Cardiff, United Kingdom MERCURE Full time

Company Description

RECEPTION:

- Welcomes guests as soon as they arrive with great care and attention
- Helps encourage customer loyalty by building friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible.
- Has an impeccable attitude which conveys the image of the brand and hotel
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
- Handles phone calls and reservations
- Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
- Respects the procedures concerning invoicing and cash operations

FOOD & BEVERAGE:

- Take orders and payments
- Prepares snacks, food, drinks or breakfasts during operational hours
- Serves guests (provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast & bar)
- Provides a high standard of service both in terms of welcome and waiter service
- Maintain hygienic food service techniques during service
- Prepare the breakfast buffet

**Location**

**Working hours**:
10 pm to 0630am (Mon
- Sun) depending on the rota. Hourly rate £12.00/hour

**Work Experience**
- Night auditor experience or hospitality experience minimum1 year.
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Sales oriented
- Vocational qualification or diploma in hospitality - food & beverage and/or any initial training
- Good knowledge of Windows
- Fluent in the local language; business English

**Job Description**:
RECEPTION:

- Welcomes guests as soon as they arrive with great care and attention
- Helps encourage customer loyalty by building friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible.
- Has an impeccable attitude which conveys the image of the brand and hotel
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
- Handles phone calls and reservations
- Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
- Respects the procedures concerning invoicing and cash operations

FOOD & BEVERAGE:

- Take orders and payments
- Prepares snacks, food, drinks or breakfasts during operational hours
- Serves guests (provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast & bar)
- Provides a high standard of service both in terms of welcome and waiter service
- Maintain hygienic food service techniques during service
- Prepare the breakfast buffet

**Location**

**Working hours**:
10 pm to 0630am (Mon
- Sun) depending on the rota. Hourly rate £12.00/hour

**Work Experience**
- Night auditor experience or hospitality experience minimum1 year.
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Sales oriented
- Vocational qualification or diploma in hospitality - food & beverage and/or any initial training
- Good knowledge of Windows
- Fluent in the local language; business English

**Qualifications**:
RECEPTION:

- Welcomes guests as soon as they arrive with great care and attention
- Helps encourage customer loyalty by building friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible.
- Has an impeccable attitude which conveys the image of the brand and hotel
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
- Handles phone calls and reservations
- Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
- Respects the procedures concerning invoicing and cash operations

FOOD & BEVERAGE:

- Take orders and payments
- Prepares snacks, food, drinks or



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