Eap Counsellor

2 weeks ago

Manchester, United Kingdom Workplace Options Full time

Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Workplace Options have an exciting opportunity an EAP Counsellor in Manchester to join our counselling team. This is a full-time fully remote position. Our counselling department provides counselling services on a global scale including telephonic support, clinical case management, structured telephonic counselling and applicable resource referral.

**Shift hours - (overnight)**
- 9 pm to 7.30 am (Wed-Sat)
- 9 pm to 7.30 am (Sun-Wed)

**Responsibilities**:

- Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Maintain clear clinical and task-oriented documentation in case management system.
- Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
- Develop clear and concise treatment plans for clients with various session models.
- Assess clients thoroughly to ensure short-term counselling appropriate.
- Follow-through with additional tasks as identified by the clinical management team.
- Passionate about providing support to clients from anywhere in the world.
- Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
- Flexible with regards to schedule - may be required to work some shifts outside regular shift hours to support the needs of the business and client volume intervals.

**Requirements**:

- Applicants must hold a minimum of a diploma in Counselling.
- Must be accredited or working towards accreditation.
- Experience in solution focused counselling.
- Excellent IT and administration skills.
- Experience of working within a service centre environment would be advantageous.
- Experience working for an organisation with listening/counselling/support services would also be an advantage.

**Benefits**:
**What we offer**:
Competitive benefits package including Life Insurance, Permanent Health Insurance, Gym and Tuition Reimbursement, remote working.

  • EAP Counsellor

    3 weeks ago

    Manchester, United Kingdom Pulse Healthcare Full time

    We are currently recruiting for EAP Counsellors.Do you have the right skills and experience for this role Read on to find out, and make your application.You will provide immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in...

  • Counsellor

    2 weeks ago

    Manchester, United Kingdom Take A Seat Full time

    Join a Meaningful Team: Take a Seat is dedicated to partnering with companies that prioritise employee well-being. We're currently collaborating with a top-tier EAP and OH provider recognised by The Times as one of the best workplaces. It's not just a job; it's a platform for your career growth and personal fulfilment. We're seeking Telephone Counsellors in...

  • Counsellor

    2 weeks ago

    Manchester, United Kingdom Take A Seat Full time

    Join a Meaningful Team: Take a Seat is dedicated to partnering with companies that prioritise employee well-being. We're currently collaborating with a top-tier EAP and OH provider recognised by The Times as one of the best workplaces. It's not just a job; it's a platform for your career growth and personal fulfilment. We're seeking Telephone Counsellors in...

  • Counsellor

    3 weeks ago

    Manchester, United Kingdom Take A Seat Full time

    Join a Meaningful Team: Take a Seat is dedicated to partnering with companies that prioritise employee well-being. We're currently collaborating with a top-tier EAP and OH provider recognised by The Times as one of the best workplaces. It's not just a job; it's a platform for your career growth and personal fulfilment.We're seeking Telephone Counsellors in...

  • Staff Counsellor

    4 weeks ago

    Manchester, United Kingdom Spectrum.Life Full time

    Spectrum.Life supports 1,500+ companies in their health and wellness strategies. We support Employers, Universities, and Insurers in looking after the mental health and wellbeing needs of over 2,000,000 users. We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling...

  • Counsellor

    3 weeks ago

    Manchester, United Kingdom Take A Seat Full time

    Join a Meaningful Team: Take a Seat isdedicated to partnering with companies that prioritise employeewellbeing. Were currently collaborating with a toptier EAP and OHprovider recognised by The Times as one of the best workplaces. Itsnot just a job; its a platform for your career growth and personalfulfilment.Were seeking Telephone Counsellors inthe...

  • Wellbeing Counsellor

    4 weeks ago

    Manchester, United Kingdom Take A Seat Full time

    Are you tired of feeling undervalued, unappreciated and unsupported in your current role? Here at Take a Seat, we only partner with companies who truly value their employees wellbeing and place that at the forefront of their work. We are currently partnering with an industry-leading EAP and OH provider that's not just a workplace but a place you can grow in...

  • Lead Weekend Counsellor

    7 days ago

    Manchester, United Kingdom The Portfolio Group Full time

    Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an EAP Counsellor to their team. Our client offers themost comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate...

  • Call Handler

    7 days ago

    Manchester, United Kingdom The Portfolio Group Full time

    Health Assured are looking for call handlers with an enthusiastic, eager, and willing to learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast paced and customerfocused environment. The role re - quires the post holder to triage calls and manage client's...

  • Property Consultant

    4 weeks ago

    Manchester, United Kingdom McCarthy Stone Full time

    **About You** Do you possess demonstrable experience of successfully selling within an estate agency, letting agency environment or within property sales? Are you naturally confident, emphatic and an articulate communicator? Customer centric? A highly motivated and performance driven and proactive individual who thrives on problem solving with tenacity and...