Donation Station Assistant

3 months ago


Stevenage, United Kingdom Essex & Herts Air Ambulance Full time

**Job Purpose**

The purpose of the Donation Centre Assistant role is to assist the Donation Centre Manager with the development of our e-commerce trading department and operations within the donation centre in Stevenage.

You will work alongside colleagues to select items from our donations which will raise the maximum income through online platforms such as eBay, Facebook, Vinted and other web based auction/sales platforms.

You will assist our supporters with their donated items ensuring high customer service levels are maintained and processes followed.

The working pattern is Saturday (7.5 hours per week).

**Key Responsibilities**
- The sale of donated items through a range of online platforms
- Achieve weekly, monthly and annual sales targets
- Work with the Donation Centre Manager to maintain systems for the storage, listing and dispatch of items to maximise their profitability and ensure safe delivery
- Manage the feedback from customers to ensure 100% positivity
- Have a clear understanding of the Charity’s policies and vision and how the donation centre contributes to these
- Organise stock for listing, sales, packaging and disposal where necessary
- Maximise sale opportunity of all items through high standard photography and product knowledge
- Ensuring Gift Aid details are securely processed from our donors
- Support in the day to day operations of the donation centre. This may include sorting of donated items, moving stock for storage, picking stock for deliveries.
- Support the Donation Centre Manager to maintain a safe and productive donation centre operation
- Assist in the management and distribution of new goods and shop orders
- Greet and accept donations from our supporters at the donation centre
- Other appropriate duties or projects to support the Charity’s work.

This job description is not exhaustive and the post holder may be required to undertake other appropriate duties and or projects from time to time

**Job Type**: Part-time

**Salary**: £11.44 per hour

Expected hours: 7.5 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Every weekend
- Weekend availability

Application question(s):

- Do you have Right to Work in the UK?

Work Location: In person


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