Customer Experience Executive

3 months ago

Slough, United Kingdom Iris Full time

Salary**Competitive plus bonus**
- Location**Slough/Heathrow Approach or Peterborough, UK**
- This is a _
- permanent_
- , _
- full time_
- vacancy_
- that will close _
- in 2 months_
- at 23:59 GMT_
- . _

**The Vacancy**

We have a fantastic opportunity for an experienced Customer Services professional to join our Service Improvement team.

This role is important as you’ll be responsible for the end-to-end management of customer queries/complaints. You’ll serve as the final point of resolution for our customers and actively collaborate with different departments to ensure cases are resolved promptly and in alignment with our agreed service level targets.

**What will you be doing?**

As a Customer Experience Executive in this team, your responsibilities will be as follows:

- Taking ownership in handling customer queries and complaints, allocating cases to the correct owners where necessary and resolving these in a timely manner for our customers
- Keeping the customer informed by providing them with regular updates until the case has been resolved to the satisfaction of the customer
- Chairing customer-facing calls, producing meeting minutes whilst ensuring all written and verbal communication is carried out as per our Service Framework
- Attending internal calls with stakeholders to drive resolutions for our customers, ensuring teams deliver on the actions agreed
- Delivering consistently, using standard operating procedures and adhering to levels of approval
- Sharing best practice by maintaining an updated contact database within IRIS, facilitating clear identification of the individuals available to assist with specific queries
- Identifying recurring issues and working with the Service Improvement team to identify root causes, whilst giving suggestions on how we can continually improve our customer service.

**What are we looking for?**

We're looking for someone with the following skills, competencies and experience:

- Experience working in position managing customer enquiries, concerns and complaints to ensure a positive customer experience, e.g., complaint handing/conflict resolution
- Proficient using Microsoft Office, e.g., Word, Excel, PowerPoint, etc.
- Customer-centric mindset with a focus on ensuring customer satisfaction
- Ability to listen to customers, understand their concerns and ask questions to gather information
- Patience and empathy to understand customer perspectives
- Excellent organizational and problem-solving skills
- Strong communication skills, both written and verbal
- Strong attention to detail
- Relationship-building/collaborative working with both internal and external stakeholders
- Ability to multitask, work under pressure and meet deadlines.

**Please note**:
**About IRIS**

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

**Why work for IRIS?**

**The Benefits**

**Generous holiday allowance**

**Charity / volunteering days**

**Income protection insurance**

**Life assurance**

**Employee Assistance Program**

**Private healthcare**

**Additional discount**
**schemes**

**Cycle to work**
**scheme

  • Customer Experience Executive

    4 months ago

    Slough, United Kingdom Linehaul Express Ltd Full time

    As one of the largest wholesale networks in Asia, Linex plays an important role in the express global parcel delivery market. Linex has been the exclusive worldwide general sales and service agent for Cathay Cargo's courier product since 1989 and GSA for Air China since 2006. **Position**: Customer Experience Executive **Location**: Colnbrook, Slough...

  • Customer Experience Executive

    2 weeks ago

    Slough, Slough, United Kingdom Bucks & Berks Recruitment PLC Full time

    About the RoleBucks & Berks Recruitment PLC is seeking an experienced Spanish speaking Customer Operations Executive to join their highly successful Customer Operations Team in a hybrid role. The team is responsible for being the first point of contact for customers and logistic couriers while effectively processing and managing customer orders, product...

  • Customer Experience Executive

    2 weeks ago

    Slough, Slough, United Kingdom Bucks & Berks Recruitment PLC Full time

    About the RoleBucks & Berks Recruitment PLC is seeking an experienced Spanish speaking Customer Operations Executive to join their highly successful Customer Operations Team in a hybrid role. The team is responsible for being the first point of contact for customers and logistic couriers while effectively processing and managing customer orders, product...

  • Fleet Customer Executive

    3 months ago

    Slough, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Fleet Customer Executive Vacancy - Slough!** *** - Fleet Customer Executive Required in Slough ***: - Salary of up to £25,000 ***: - Monday To Friday Working Hours ONLY (8.45am - 5pm) ***: - Fantastic Career Progression Opportunities, National Fleet Business, Fantastic Company Benefits Including 25 Days Holiday + Birthday Off! We are in search of a...

  • Customer Services Executive

    1 month ago

    Slough, United Kingdom Vanta Staffing Limited Full time

    Customer Service Executive Accident repair, Bodyshop Circa £30k + benefits SloughMonday to Friday, 7:30am – 5pm  Bodyshop specialists are looking to strengthen their customer service team with a professional, experienced individual to help engage with their customers.  The Duties of the Customer Service Executive will include; Answering calls,...

  • Customer Services Executive

    2 weeks ago

    Slough, United Kingdom Vanta Staffing Limited Full time

    Customer Service Executive Accident repair, Bodyshop Circa £30k + benefits SloughMonday to Friday, 7:30am 5pm Bodyshop specialists are looking to strengthen their customer service team with a professional, experienced individual to help engage with their customers. The Duties of the Customer Service Executive will include; Answering calls, responding to...

  • Customer Service Executive

    4 months ago

    Slough, United Kingdom Pilgrim's Europe Full time

    **Role Description** We are looking for an energised Customer Service Executive to work for our Rollover Business in Slough. **Key Accountabilities** - Answering inbound telephone calls - Take orders for products and process using Microsoft NAV - Manage and resolve customer complaints - Respond promptly to customer queries and needs, following up customer...

  • Customer Liaison Executive

    4 weeks ago

    Slough, United Kingdom KHR Recruitment Specialists Full time

    We are currently working with a leading specialist business based in Slough. Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in their laboratory environment. This role is offered on a temp-perm basis. Responsibilities will include: Ensure all queries and calls are dealt with in a professional,...

  • Customer Liaison Executive

    3 weeks ago

    Slough, United Kingdom KHR Recruitment Specialists Full time

    We are currently working with a leading specialist business based in Slough.Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in their laboratory environment. This role is offered on a temp-perm basis.Responsibilities will include:Ensure all queries and calls are dealt with in a professional,...

  • Head of Customer Experience

    4 months ago

    Slough, United Kingdom M Group Services Full time

    **Delivering what we **promise** Morrison Water Services is currently looking to recruit a Head of Customer Experience to work on our Thames Water Metering and Developer Services contracts, based out of Langley, Berkshire. Integral to both contracts is the positive engagement with our customers, the clear delivery of our key messages, and the effective case...

  • Customer Experience Coordinator

    2 weeks ago

    Slough, Slough, United Kingdom QA Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at QA, a leading training organization in the UK. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to our learners, apprentices, and other customers.Key ResponsibilitiesAnswering inbound calls from...

  • Customer Experience Coordinator

    2 weeks ago

    Slough, Slough, United Kingdom QA Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at QA, a leading training organization in the UK. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to our learners, apprentices, and other customers.Key ResponsibilitiesAnswering inbound calls from...

  • Customer Experience Representative

    2 weeks ago

    Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    Job Title: Showroom HostJob Type: Full-timeCompany: S4 Personnel LtdAbout the Role:We are seeking a highly skilled and professional Showroom Host to join our team. As a Showroom Host, you will be responsible for providing exceptional customer service and representing our company in a professional manner.Main Responsibilities:Meet and Greet: Welcome customers...

  • Customer Service Executive

    3 months ago

    Slough, United Kingdom LeasePlan Full time

    At LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together! Company: LeasePlan At LeasePlan our goal is to be the best in the industry, in terms of expertise, service and efficiency. We’re transforming every aspect of our business, so we...

  • Customer Liaison Executive

    3 weeks ago

    Slough, United Kingdom KHR Recruitment Specialists Full time

    We are currently working with a leading specialist business based in Slough.Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in their laboratory environment. This role is offered on a temp-perm basis.Responsibilities will include:Ensure all queries and calls are dealt with in a professional,...

  • Customer Liaison Executive

    1 week ago

    Slough, United Kingdom KHR - Recruitment Specialists Full time

    We are currently working with a leading specialist business based in Slough.Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in their laboratory environment. This role is offered on a temp-perm basis.Responsibilities will include:Ensure all queries and calls are dealt with in a professional,...

  • Customer Liaison Executive

    1 week ago

    Slough, United Kingdom KHR - Recruitment Specialists Full time

    We are currently working with a leading specialist business based in Slough.Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in their laboratory environment. This role is offered on a temp-perm basis.Responsibilities will include:Ensure all queries and calls are dealt with in a professional,...

  • Head of Customer Experience

    20 hours ago

    Slough, United Kingdom Gleeson Recruitment Group Full time

    Head of Customer ServicesSlough, BerkshireUp to £55K, PermanentWe are seeking a highly skilled and experienced Head of Customer Services to join our dynamic and growing company. As a key member of our operations team, you will be responsible for leading and developing a team responsible for delivering exceptional customer service across multiple...

  • Head of Customer Experience

    23 hours ago

    Slough, United Kingdom Gleeson Recruitment Group Full time

    Head of Customer ServicesSlough, BerkshireUp to £55K, PermanentWe are seeking a highly skilled and experienced Head of Customer Services to join our dynamic and growing company. As a key member of our operations team, you will be responsible for leading and developing a team responsible for delivering exceptional customer service across multiple...

  • Customer Liaison Executive

    4 weeks ago

    Slough, United Kingdom KHR - Recruitment Specialists Full time

    We are currently working with a leading specialistbusiness based in Slough.Due to growth, theyare seeking a Client Liaison Executive to join their customerservices department working in their laboratory environment. Thisrole is offered on a temp-permbasis.Responsibilities willinclude:Ensure all queries and calls aredealt with in a professional, accurate and...