Library & Information Assistant

2 months ago

Cornwall, United Kingdom Redruth Town Council Full time

**Library & Information Assistant**

**SCP 6 - 9 (£23,893 - £25,119) (Pro-rata)**

**17.5 hrs per week - Permanent**

**JOB DESCRIPTION**

**Responsible to**:
Library Manager

**Duties & Responsibilities**:

- To provide a proactive and comprehensive library and tourist information service; and information, record and refer service to both internal and external customers which will involve interpreting the customer’s need; and initiating appropriate service delivery ensuring effective resolution of their requests.
- To deliver elements of the Universal Library Offer in culture and creativity, health & wellbeing, information and digital, and reading to Library customers.
- To provide the first point of contact for customers of the service who make personal visits to the library & information service to make enquiries about Council Services (including Cornwall Council services). To record enquiries and signpost customers to the appropriate services.
- To handle any payment transactions for Council services as required, which may include supporting customers to use electronic payment methods.
- To establish a good knowledge of Library resources, including the maintenance and presentation of stock
- To understand and provide high quality tourist information services to members of the public
- To promote the Library Service to all members of the community.
- To participate in the delivery of Library centred activities such as reader development activities, story times and creative events for children and adults.
- To offer initial reading choice guidance in line with reader development principles to adults and children.
- To receive customer enquiries by telephone, electronically, post or Face to Face. Assess and establish the reason for service requests, suitably prioritise, and take prompt appropriate action in accordance with procedures and instructions.
- To use customer service IT packages effectively, updating and maintaining computerised systems to ensure the service performs successfully.
- To operate in accordance with the diverse needs of the community to ensure equal access to services.
- To ensure a positive and flexible approach to the variety of tasks and work patterns within the role as the service develops to enable effective and appropriate staffing levels to meet customer demand.

1
- Maintain awareness of Redruth Town Council policies and practices regarding the safeguarding of children, young people and/or adults who may be at risk. Report concerns/allegations in accordance with corporate guidance and procedures.
- Work to eliminate unlawful discrimination, harassment and victimisation and report incidents as they occur. Treat everyone with dignity and respect and ensure individuals needs are met. Challenge inappropriate behaviour and language constructively, advising on alternatives so the opportunity for change can be considered.

This outlines the duties required for the post of Library & Information Assistant in order to indicate the level of responsibility. It is not a comprehensive or exhaustive list and duties may be varied from time to time which do not change the general character of the job or the level of responsibility.

**LIBRARY & INFORMATION ASSISTANT - PERSON SPECIFICATION**

**Qualifications**

NVQ2 or GCSE Level Grade C or above in English and Mathematics or educationalequivalent, or able to demonstrate suitable relevant experience.

**Essential Attributes**
- You understand and focus on customer needs and work well with colleagues and partners.
- You listen to the views of others and seek them out.
- You support and show consideration for others.
- You work well with colleagues and partners and acknowledge the different ideas, perspectives, and backgrounds of others.
- You are comitted to the protection and safeguarding of children, young people, and vulnerable adults.
- You share information and expertise with others.
- You are honest, you respect and build relationships of trust.
- You share your achievements and acknowledge the achievements of others.
- You take responsibility for your work, your environment, and your development.
- You are trustworthy and reliable
- You pay attention to your own health, safety, and wellbeing and that of others.
- You acknowledge your errors, report them as appropriate and play your part in addressing them.
- You appropriately challenge unhelpful behaviour.
- You seek feedback and review your won contribution.
- You are open to change and improvement.
- You take responsibility for your development.
- You are enthusiastic about and take pride in your work.
- You plan and organise your work and manage your time effectively.
- You are flexible and adaptable.
- You use your initiative and are creative in problem solving.
- Displays empathy and patience when dealing with customers. Has outline knowledge of tools and techniques when dealing with challenging behaviours and supports others in their use.
- Demonstrates sufficient understandin

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