Performance Lead, Digital Experience Performance

3 weeks ago

London, United Kingdom Lloyds Banking Group Full time

End Date

Friday 28 April 2023

Salary Range

£61,911 - £68,790

Agile Working Options

Flexibility in when hours are worked, Hybrid Working

Job Description Summary

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities, and we're playing a central role in building a growing UK economy.

Our brands, our services and our business span every aspect of banking and finance, including some of the biggest names on the UK's high streets. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first.

**Job Description**:
We have a brilliant opportunity for someone with a curious, analytical and proactive approach to join the Chief Digital Office, working closely alongside our Digital Devices & Experience and Mass Affluent labs.

This role in the Digital Relationship Growth team will involve getting under the skin of digital journeys and experiences to improve them for our customers and unlock increased business value.

You'll join the team at a very exciting time as we drive forward our ambition to transform our mobile app experience to deepen trust and valued relationships across our active base of 17m customers. We'll do this by delivering journeys that are more relevant, personalised and joined-up than ever.

What you'll do in this role:
- Take ownership for identifying and implementing improvements across a set of digital customer journeys, including the app homepage, navigation, account management and the new digital Mass Affluent proposition- Shape, articulate and embed our team's vision and roadmap — incorporating Group strategy, platform OKRs and depth of relationship ambitions- Lead management of data, analytics and reporting for our journeys (including tagging, optimisation, testing and storytelling)- Collaborate and build great relationships with squads of experts including product owners, analytics, communications, engagement and customer experience to help solve complex and contentious problems- Support the management of risk and conduct profiles for our journeys to keep customers and the business safe- Work across the wider team to help us develop and perform to our full potential by contributing to a positive growth culture

We’ll be looking for these skills:
- Passion for combining strategy and data to uncover opportunities to improve customer and commercial outcomes- Expertise in forecasting, reporting and managing performance to targets- Ability to influence business decisions through engaging storytelling and crafting compelling cases for change- Collaboration across multiple teams to deliver high quality outcomes with positive and measurable impacts- Excellent problem-solving skills and a willingness to consider multiple perspectives in order to develop solutions that customers love

The following would also be beneficial:
- Proven experience in a product management, eCommerce or digital performance role- Capability with tools such as Adobe Analytics and Tableau

Location & ways of working:
The team is based in central London therefore our preference is that you're based in this location however we can consider any of our key hubs across Bristol, Halifax and Leeds for the right person.

We’re happy to consider options for agile working. We operate a hybrid model, enabling colleagues to experience the benefits of time in the same location as their colleagues while also entrusting colleagues with choice about how, when and where they work, to deliver their best.

So, what can we offer you in return?

In return for your expertise, your ongoing personal and professional development will be supported. Here, you'll grow as a person and develop your career. As a valued member of our team, we'll support to grow and advance you through excellent training and progression opportunities.

As well as a competitive salary, you’ll receive:
- A Discretionary Performance Share Award- Generous pension contribution- 30 Days leave plus bank holidays- A flexible cash pot (4% of base salary) to spend on benefits- Private health cover- Access to Share Schemes

Additional information:
Diversity is central to our success, and we're committed to equal opportunities. We encourage an environment where everyone can provide their best while developing their career — whatever their background.

Whether your background is in digital, products, finance, design or anything in between, we look forward to hearing from you

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on cre

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