Medical Support Worker

7 months ago

Inverness, United Kingdom Medigold Health Full time

**Contract**: Permanent, Part-time (20 hours per week - Monday to Wednesday, between 9am and 5pm) with flexibility to change weekly work pattern on occasion, or work on location (including overnights), as required
**Location**: Inverness
**Salary**: £23,324.37 per annum pro rata

**MAIN OBJECTIVES**

The postholder will provide facilitation (human support) for a disabled staff member with a disability. They will also log this support on our internal systems to ensure Key Performance Indicators (KPIs) are reported and our financial reporting is accurate.

**Please note**:

- **The role is based at offices in Inverness, with a requirement to work out of hours or on location within the UK, according to operational needs. The role may also require some working from home, on occasion.**:
**SPECIFIC DUTIES**

**Provision of facilitation**

To provide facilitation (human support) to disabled staff and contributors to enable them to fulfil their job requirements without barriers.

This includes (but is not limited to):

- guiding service users with sight loss.
- providing reading and research support.
- providing visual description.
- travel support (driving to locations).
- support with operating equipment (audio devices, microphone).
- note-taking in meetings.
- writing briefing notes.
- use of various software packages.
- use of office equipment.
- providing support for service users on transport and public transport, or on location.

**Administration**

General administrative functions including (but not limited to):

- completing and sending Access to Work claim forms.
- supporting team members with service delivery.
- maintaining accurate records.

**Booking support**
- Receiving, uploading and reviewing referrals for support requests.
- Updating system in line with agreed processes and escalating work to Disability Advisors / Vocational Rehabilitation Consultants.
- Ensuring that all Service Level Agreements (SLAs) are adhered to in terms of acknowledging referrals.
- Working with a specified list of suppliers to book, confirm and arrange facilitation support as and when requested for service users.
- Following up on any cancelled requests and recording cancellation reasons.
- Reporting noncompliance of suppliers or feedback from service users.
- Maintaining accurate records using database.

**ADDITIONAL RESPONSIBILITIES & ACCOUNTABILITIES**
- **Ad hoc remote facilitation**

Provision of remote facilitation for other service users, when available.
Support the wider facilitation team with admin tasks and enquiries, when available.

**REQUIREMENTS FOR THIS ROLE**
- Ability to deliver 1:1 human support, including sighted guiding.
- Ability to work effectively with both internal and external customers.
- Highly organised, able to self-motivate and manage a busy and varied workload.
- Ability to work to tight deadlines.
- Ability to engage effectively with a variety of people at all levels.
- Ability to learn to use and understand new / variety of computer systems.
- Ability to do work to instruction (e.g. data inputting) using standard apps and systems.
- Ability to do basic research tasks using online tools and resources, working to a brief.
- Experience of working to measurable targets and deadlines.
- A team player who is also able to work unsupervised.
- Commercial and financial awareness / some understanding of the government funding mechanisms.

**CORE SKILLS & BEHAVIOURS**
- Excellent communication and inter-personal skills
- Ability to use Radio equipment
- Ability to understand systems and follow standard admin processes
- Use of Microsoft Office (Outlook, Word and Excel)
- Task and diary management
- Ability to take accurate, reliable notes
- Attention to detail
- Responsible
- Well organised
- Professional in appearance and approach
- Able to work alone or as a team
- Trustworthy and honest
- Calm under pressure
- Willing to learn new skills
- Efficient
- Enthusiastic and proactive
- Possess a positive can-do attitude

**Job Types**: Part-time, Permanent

**Salary**: £23,324.37 per year

Expected hours: 20 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- Overtime

Ability to Commute:

- Inverness (required)

Work Location: In person

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