Consultation Interviewer

**Salary Banding: £22,209 pro rata (Increasing to £22,389 pro rata from September 2023 following a transitional pay award period)**

**The role is agile based between home and Middle Engine Lane in Wallsend**

**Part time - 18 hours per week**

Do you have experience conducting surveys or contacting members of the public?

Do you have strong listening and communication skills?

If the answers are yes, this could be the role for you.

**The Role**:
An excellent opportunity has arisen to join our Corporate Development Department as a Consultation (telephone survey) Interviewer.

This is an exciting time to join Northumbria Police as part of the Public Insight Team, who undertake research to understand the experience of service users and public attitudes to community safety and policing.

**What will I be doing?**

As a Consultation Interviewer, you will conduct telephone surveys with victims of crime and members of the public about the service they have received from Northumbria Police and partners to identify the needs and expectations of individuals and local communities.

You may also be required to support occasional focus groups and face-to-face surveys.

**What do I need?**
- Have excellent communication and listening skills.
- Be able to record information quickly and accurately.
- Have excellent planning skills with the ability to meet deadlines.
- Have a basic knowledge of and experience using Microsoft Word and Excel to record information.
- Previous experience contacting members of the public, such as in a contact/call centre is an asset but is not essential.

**Shift Pattern**:
Normal working hours will average 18 per week, covering the following shift pattern:
Tuesday-Thursday: 14:30 to 20:30

**Benefits**
- 24 days’ leave, excluding bank holidays, increasing to 29 days for 5 years+ service
- Enhanced Maternity, Shared Parental and Adoption leave
- Agile working - option to work from home, your team zone and spaces across the force
- Fantastic market leading public sector pension scheme
- Corporate Travel schemes - local rail, bus services and metro
- Access to Private Healthcare and Eye Test Vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- Also, to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations
- Sports & Social Club - join our thriving sports scene at Team NP and also enjoy further exclusive discounts on days out and travel
- Cycle to work scheme

**Vetting level**:
**Recruitment Vetting (RV)**

Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.

A large number of our teams are currently working from home and have a blended approach to working which will incorporate home working, office based working and external events.