Senior Customer Service Executive
7 months ago
Universal Trade Windows are a family run direct manufacturer with multiple offices, supplying home improvements to the West Midlands area. Our role of Customer Liason Officer has become available.
**Roles Responsibilities**
Organising customer contracts and booking on surveys and installations.
Dealing with general day to day office enquiries and passing to relevant departments.
Inputting details on to computer database
Collecting feedback and balances via the telephone once installation is complete.
Registering customer details with governing bodies for warranty and guarantees.
Exceptional customer service skills
Expert Organisation
Clear Communications
Effective time management
Friendly, enthusiastic approach to work
Hours are 8am - 4pm Monday to Friday
If you feel the role if for you please forward your CV and we look forward to hearing from you
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- Office Adminstration: 1 year (preferred)
- Appointment Making: 1 year (preferred)
- Customer Service: 2 years (required)
Work Location: In person
Reference ID: Customer Service
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