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Contract 1st Line Support

4 months ago

Fareham, United Kingdom Spectrum IT Recruitment Full time

Spectrum IT's Fareham/Portsmouth based client are keen to recruit Contract IT 1st Line Analysts to join their busy and thriving IT Service Desk team. If you have excellent communication skills; previous IT support experience and love to provide a high levelof customer service this could be the role for you

This is an initial 6 month contract role via Umbrella/inside IR35 with strong potential to extend further into 2023.

**Key Roles & Responsibilities**
- To be the first point of contact for IT support queries & issues to UK stores
- Provide technical troubleshooting support for desktop software and hardware technologies.
- Proactive monitoring of retail systems and servers.
- Daily systems monitoring and administrative operational processes.
- Escalating support tickets through Service NOW to the 2nd Line team and working directly with third party suppliers.
- Installation and configuration of hardware and software for in-store installations (occasional requirement).
- Excellent verbal and written communication skills will be paramount

**Knowledge, Skills & Experience**:

- **Previous experience in an IT support role at 1st line level**:

- Excellent communication skills
- Take pride in providing a high level of customer service
- **Active Directory**:

- **Windows 7-10**:

- **Office 365**:

- Knowledge of Microsoft Operating Systems and Servers and Office packages
- Possess network infrastructure knowledge such as WiFi networks (beneficial)
- Experience of managing iOS devices/mobile devices (beneficial)
- Experience of SQL databases (or similar enterprise databases).
- Ability to schedule own workload prioritising to meet the business needs
- Capable of working on own initiative, with a proactive and organised approach