Level 3 Systems Engineer

3 weeks ago

Loughborough, United Kingdom The Access Group Full time

**Systems Engineer
**Join the Access Family and see how we make software ideas become a reality
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
**What are we all about?**
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit'sto Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
**About you**:

- Reporting to the Head of Infrastructure, as a Senior Support Engineer, you will play a key role managing our Backup Estate and ensuring our Server environment is security patched.
- Working closely with Senior Systems Engineers, you will be exposed to hands on, platform and hypervisor implementation, management and troubleshooting together associated systems support.
- This is an ideal role for someone with good technical knowledge who wants to move into management, but also carries a strong need for service and SLA orientated thinking with a customer first mentality.

**Day-to-day, you will**:

- Proactively handle technical problems, incidents and service requests, change requests and their resolutions via tickets and calls in our ITIL compliant ITSM solution.
- Deploy system patches and upgrades based on vender supported matrices and recommendations, continually looking to optimise these BAU processes. Improve platform visibility and availability by ensuring systems, services and thresholds are correctly monitoredand any issue alerted is resolved quickly and correctly.
- Work closely with Principal & Senior Systems engineers to ensure platforms remain optimised and performant, you will conduct log analysis and follow audit trails to understand root causes of issues and implement improvements.
- Innovate recommendations for operational efficiencies and working practices including automation.
- Carry out technical and operations standards and procedures, maintain and update technical documentation.
- Participate in the on-call rota.

**Your skills and experiences might also include**:

- Good experience working with VMware vSphere 6.5 or higher, working towards VCP certification if not already certified
- Good working knowledge of Veeam backup technologies
- Experience with enterprise server and associated hardware technology (Cisco blade compute technologies advantageous)
- SAN administration experience (particularly NetApp / EqualLogic)
- Good Windows and/or Linux Server system administration skills
- Familiarity with good practice monitoring and patching activities
- Good written and oral communication skills
- Ability to work to Service SLAs and Support targets

**What does Access offer you?**
We are a growing software company, and we deliver on what we say we do We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives backso you'll also have a charity day you can take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still loveto hear from you. You might just be whom we are looking for.
We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun
What's holding you back? Come and be part of our Amazing Access Family
Love Work. Love Life. Be You.

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