Customer Renewals Advisor

6 months ago

Bristol, United Kingdom CE Solutions Full time

**Customer Renewals Advisor**

**Location: Bristol (BS32 postcode)**

We proud to be working with a trusted name in the automotive industry, providing a wide range of services including roadside assistance, insurance, and driving advocacy to ensure the safety and satisfaction of its members. With a focus on innovation and customer care, our client continues to be a leading authority in the automotive world.

**The role**:
**What you’ll do**
- You will be responsible for takings calls from current members who want to discuss their membership or are looking to renew their cover.
- You will operate in our client’s fast-paced environment, delivering exceptional customer-focused solutions at all times, taking ownership of finding a resolution, including ‘complex’ customer service requests.
- Promoting our client’s products and services identifying the customers’ needs and recommending specific products where needed.
- Recording member's data and requests in an accurate manner and using our client’s system

**What you’ll need**
- Ideally you will have previous experience working within a sales and service focused role or be a confident communicator, can show empathy, with a customer centric approach at all times.
- You must be able to build rapport with our client's members, in an outgoing, confident and engaging manner.
- Our client is looking for motivated individuals that are keen to learn new skills and systems, to enable them to be effective handling of all customer requests.
- You will need to have the capability to taking ownership of each situation, striving to find a final resolution, including ‘complex’ customer service requests.
- Will be self-motivated, target driven and passionate about finding the right outcomes for customers.

You’ll received a comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor

**In return for your hard work and commitment we offer a wide range of benefits**:

- **Bonus** scheme with additional earnings potential of up to 25% OTE monthly
- **Company Life Insurance** linked to pension contribution up to 6%
- You will get **FREE Ultimate breakdown cover** for you and your household - including roadside & home rescue, unlimited call outs and tows from day one
- Up to **31 days of annual leave**, plus family leave entitlement
- **7 days car hire**, plus European cover (including free legal advice and garage support
- Amazing employee benefits including additional **discounts on big brands, hotel stays and days out**:

- **Free on-site parking**:

- **Overtime opportunities** to boost your earnings.

Now’s your chance to unlock your career potential. Join our client’s dynamic team and be part of a company that values growth, collaboration, and a commitment to excellence in the automotive industry.

**Job title**: Customer Renewals Advisor

**Location**: Bristol (BS32)

**Working hours**:Full-time, permanent based on 35 hours per week - Monday to Friday every week (between the hours of 08:00-19:00) with an alternate Saturday OR Sunday shift (09:00 - 17:00), of which you will get a day off in the week.

**Salary**: £25,585 with an OTE of up to £32,000

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: CES39599

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