Temp to Perm
2 weeks ago
**YOUR IMPACT**
Dive into an exciting role that bridges the traditional and digital paradigms of customer service. Work with an esteemed company where your role is instrumental from day one, supporting customer-focused initiatives, innovative processes, and rigorous risk management.
**WORKING ARRANGEMENT**
- Hybrid Working Model - Achieve the best of both worlds
- No Weekends - Enjoy your time off
- Shifts on a Rota Basis - Flexibility with shifts ranging between 08:00-16:00, 09:00-17:00, 10:00-18:00, and 12:00-20:00.
**Job Summary & Responsibilities**
- Address incoming calls, provide product insights, facilitate account openings, and offer unmatched support.
- Develop meaningful relationships with customers, address their concerns, and tackle advanced issues.
- Maintain meticulous records of all customer interactions.
- Strive to meet all performance metrics while prioritizing stellar service.
- Maintain open lines of communication with customers and colleagues.
- Engage in ongoing compliance training and have a keen eye for operational risks.
**Skills**
- Autonomous, keen attention to detail, positive attitude, and an unyielding drive for excellence.
- Stellar interpersonal and, if possible, negotiation skills.
- Exceptional problem-solving abilities.
- Adaptive, energetic, and a genuine desire to assist others.
- Team player with the ability to work in fast-paced environments.
- Strong analytical mindset and excellent communication skills.
**Education & Desirable Qualifications**
- Prior experience in a retail banking or insurance environment is a bonus.
- Familiarity with servicing investment or SIPP products is an advantage.
**Compensation**:
- £12.00/hour
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
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