Operations Professional

6 days ago


Peterborough, United Kingdom Openreach Full time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

**About this role**

Reporting to the Specialist Technical Fibre Manager, the role holder is responsible for a variety of activities including but not exclusive to, providing for more focus on new recruits and enhanced levels of supervision through managers, patch leads, buddies and team members.

**You'll have the following responsibilities**

Owning the onboarding process and handbook for the CE regional team and ensuring appropriate alignment with Openreach wide policies and procedures

Working collaboratively with the recruitment team on a seamless inboarding experience.

Ensuring all manager leadership days are completed during the trainee leaner pathway. This will include ownership of all AMS safety checks

Ensuring there is an available network of buddying across the regional patch and managing buddy days in accordance with the trainee pathway

Close engagement with the L&D skilling team to ensure a smooth transition from training pathway manager into the regional new recruits pool

Owning appropriate hand offs after an agreed trainee period into the permanent field delivery manager teams

Managing small matrix teams across Openreach, BT, suppliers and customer teams when carrying out CE work.

Negotiating within matrix teams for resources required to deliver successful outcomes as agreed within the Chief Engineers team.

Driving action based activity at pace in order to deliver excellent customer service.

Planning, scheduling and jeopardy managing the workstack that the team are responsible to deliver.

Completing Operational Manager duties for Direct Reports.

**You'll have the following skills & experience**

Provide regular and accurate updates on progress of New Recruit’s Development to the Senior Operations Manager.

Work collaboratively with wider CE Team, FND, SID and CE finance peers to ensure the correct outcomes for Openreach.

Skilled at managing key stakeholders within the CE Region, working to challenging target dates.

Support and coach their team to develop technical understanding within their unit.

Engage and influence suppliers and contractors.

**Benefits**

Competitive salary +10% Bonus.

25 days’ annual leave (excluding bank holidays).

Pension (5% you 10% BT) and Share options available.

Flexible benefits to fit around you (Your Rewards).

Discounted mobile phone up-to 50% off plans.

**About Openreach**

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

**How to Apply**

LI-OR


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