Commercial Vehicle Customer Account Manager

7 days ago


Warrington, United Kingdom Jobs Network Full time

We are looking for professional, organised customer focussed Customer Account Managers to help grow our specialist Commercial Vehicle team We need people who can work with our customers who have applied and been accepted for finance and can help themcomplete their journey to completion with us.There is no hard selling involved The customer has completed their loan application, your role is to help them every step of the way through their vehicle buying journey. People skills, a positive attitude andexcellent organisation the most important skills for this role. There are targets and KPI’s in place, which means that you can earn excellent commission and bonuses. We also have a career pathway in place so your hard work and success can be rewarded withregular reviews and promotions.When you join our Commercial Vehicle team, we will kick-start your journey by guaranteeing you a £1000 bonus monthly for the first 3 months.You will be an excellent communicator, with a passion for talking to and helping people.You will be a well organised person, confident in working with technology and systems and a hard worker who wants to be rewarded for their effort, dedication and passion.Hours are 40 hours per week Monday-Friday (9am-6pm), with 1 in 3 Saturdays.ResponsibilitiesInclude: Build rapport with the customer to understand exactly what they require for their business/personal needs Ensure that clear qualification questions are asked to confirm customer needs are met Guide our customers through every stage of their vehiclebuying journey Liaise with vehicle dealer partners to ensure a seamless customer journey Utilise and update our CRM systems to enable you to manage the customer journey pro-actively Achieve all KPI’s around activity and quality Achieve sales and performancetargets set by the business Thrive in working in a fast paced, target focussed environment high energy and high reward culture Provide an impeccable customer experience putting the customer at the heart of everything you do. Achieve and maintain appropriateFCA compliance standards and maintain compliant Data protection standards



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