Service Coordinator

Richard Irvin FM have a vacancy arising for a part time Service Coordinator role based at our Leuchars office.

This role assists the Service Delivery Manager in the day-to-day co-ordination and management of the business’ operational maintenance activities.

**Main Responsibilities**
- Log client requests and cases, monitor, control and manage reactive, PPM works to meet customer expectations and company objectives.
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required.
- Liaise between customer and operations management to ensure smooth operational delivery.
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
- Make sure compliance is maintained with company policies, procedures, processes and standards.
- Timely progressing of cases through to work complete status including scanning documents as required.
- Provide report to Service Delivery Manager weekly on all Open cases and progress / status.
- Input as required to support Service Delivery Manager with production of client reports.
- Active involvement in regular WIP reviews and work to reduce WIP levels.
- Identify problems in specific jobs / cases and resolve them quickly and in a timely manner.
- Follow standard operating procedures for efficient business operations.
- Maintain clear and accurate operational documents for all work undertaken.
- Timely provision of all documentation upon work completion as per maintenance schedule/contract requirements.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
- Accurate and timely data input from engineers’ timesheets and job reports as required via office systems.
- Liaison with Service Delivery manager regarding daily workload planning and management.
- Build relationships with client representatives and always represent Richard Irvin in a professional and positive manner.
- Electronic data management and filing of job records and other documentation as required.
- Undertake specific project duties as required by the Service Delivery Manager and Business Unit Leader.

The above does not represent an exhaustive list of responsibilities and tasks but indicates the main responsibilities required. The Company reserves the right to require employees to perform other duties from time to time.

**Requirements**:

- Good working knowledge of computer packages; Word, Excel and Outlook
- Excellent telephone skills and manner
- Effective communication skills both oral and written
- Experience working within a multi discipline office environment
- Experience working independently, on own initiative, and as part of a team
- Ability to organize own workload, respond quickly to changing priorities, often under pressure
- Ensure work is of the highest standard and that deadlines are met
- Demonstrate excellent organizational, multi-tasking and time management skills
- Excellent attention to detail and accuracy
- Ability to develop effective working relationships with peers, line managers and with external customers and clients

**Job Types**: Part-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- Leuchars, KY16 0LB: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administrative: 1 year (preferred)