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Care Coordinator

4 months ago

Swansea, United Kingdom Home Instead Swansea Full time

Our multi-award winning office was established in Swansea 14 years ago, and remains one of Wales' 'Top 20' Home Care providers for the 8th year in a row. Our mission is simple; brighten the lives of seniors by giving them a sense of purpose, wellbeing & worth.

The role of a 'Care Coordinator' will play a vital part ensuring that our clients receive the best care possible, whenever they need it, and you will play a major role in support the further growth of our company.

**As a 'Care Coordinator' it will be your responsibility to...**
- Manage the planning, coordinating, and scheduling of client support, always ensuring the continuity of service, including advanced set schedules
- Work closely with the Care Manager and team in co-ordinating care services
- Manage Care Professionals’ locations and traveling time when creating the rotas
- Coordinate holidays and sickness cover
- Ensure that the software portal and database are regularly updated and that the information inputted is accurate
- Manage and template new schedules
- Deal promptly and appropriately with any queries received or concerns raised
- Ensure that all associated information is recorded accurately and promptly
- Build and maintain effective communication with all clients, relatives, Care Professionals and associated professionals
- Identify and report any areas of recruitment required
- Rota Management experience or similar i.e. logistics planning (Essential)
- The ability to conduct suitability interviews and screening calls
- Excellent communication and relationship-building skills
- Sociable team player, flexible and committed
- IT literate
- Full driving licence and vehicle
- Willing to undergo an enhanced DBS disclosure _(Paid for by us)_

**As a 5-Star Employer, we have great benefits including...**
- Home Instead Discount Scheme and BLC
- Employee Assistance programme (EAP)
- Opportunities to Progress within the Company
- Lots of Training Opportunities
- Company Pension
- Unlimited Refer-a-Friend Scheme
- On-site Parking
- Free Company Events

**Your working hours...**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Application deadline: 01/05/2023