Engineering Customer Service Co-ordinator
4 days ago
**Can you work under pressure whilst also showing**
**empathy, tact, assertiveness and diplomacy?**
**Do you have a basic understanding of insurance principles?**
If so, our well regarded Tonbridge based client is currently seeking to appoint an enthusiastic and proactive Customer Service Co-Ordinator based within their Engineering department.
As an excellent communicator, you’ll be committed to providing customers with a world-class claims service by ensuring that their claims are assessed quickly and efficiently.
Responsibilities include:
- Providing invoice payments to repairers for their services
- Supporting inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing and recovery charges
- Negotiating and agreeing storage and recovery costs, ensuring there is no delay to the customer journey
- Maintaining supplier relationships
- Updating records
- First time resolution of any complaints
For the right person, this is an exceptional position that will bring along with it superb career opportunities and superb benefits including an onsite gym
Location: Tonbridge
Hours: Monday - Friday 9am - 5pm
**Salary**: £10PH
**Sector**:
Call Centre & Customer Service
**Location**:
Tonbridge
**Salary**:
10 - 10
**Benefits**:
**Consultant**:
Melissa Staveley
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