Connectivity Specialist

3 weeks ago

London, United Kingdom Cepheid Full time

***:
Cepheid offers an excellent career opportunity to join a leading worldwide developer, manufacturer, and distributor of in-vitro diagnostics solutions.

Working in conjunction with a team of Field Application Specialists, Technical Support Specialists and numerous Technical, Applications and Engineering staff, you will install and support Connectivity products, instrument interfacing and networking across all company business units.

**ROLE RESPONSIBILITIES**:

- Support customers on new implementation projects to interface Cepheid instruments to LIS, Data Managers, Remote Access tools and Cepheid cloud monitoring solutions.
- Plan and deliver installations and updates for Cepheid IT products.
- Collaborate extensively internally and externally to help deliver projects and resolve emergency issues, assisting resolution of support cases ranging from simple to highly complex.
- Assist with customer and employee education for IT products.
- Support 'Pre-Sales' activity advising customers of Cepheid’s portfolio of connectivity solutions.
- Work with LIS Middleware Providers to develop collaborative relationships to ensure Cepheid connection success and problems are resolved quickly.
- Contribute to delivering and developing a ‘Quality’ service in line with our ISO 9001:2015 and ISO 27001 standards.

**KNOWLEDGE & SKILLS**:

- Understanding of network infrastructure and hardware components, including TCP/IP protocols, network sockets, firewall, routers and VLAN's.
- Capable to detect and troubleshoot network problems. Skills on TCP/IP traffic monitoring via sniffers like Wireshark or Tcpdump.
- Knowledge of Windows Operating System, and in particular configuration and administration of components with impact on networking. Proficient in troubleshooting via command line and Event Viewer.
- Experience managing virtualized platforms on-premises and cloud-based like VMware, Hyper-V, Azure or AWS.
- Preferred experience leading interface implementations with Laboratory Information Systems and POC Data Managers.

**Other**:
Around 40-50% of International travel for effective execution of projects

Must be fluent English with ideally another European Language. German Preferable.

LI-remote

We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working here can provide.
- Must be fluent in English and German. It will be highly appreciated a third language among: French (preferable), Polish, Dutch, Spanish, Italian or Portuguese.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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