Client Services Associate

1 month ago

London, United Kingdom Oneglobal Full time

**Client Services Associate**

**About Us**
On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance.

We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or our LinkedIn page.

**Job Purpose**
We have a fantastic opportunity for an enthusiastic individual to join our Binding Authority team within the overall Non-Marine Client Services function. The team operate in a fast-paced, client facing and dynamic environment with a clear focus on delivering client excellence globally. Our Client Services team is growing due to the expanding nature of our business internationally and this role is based in our London office on a permanent basis.

**Key Accountabilities**
- Provides global broker support to the broking team, preparing renewal statistic/documentation ready for market placement
- Trusted technical support providing timely creation and preparation of global market and client documentation, in particular slip production, wording and clauses knowledge
- Support with drafting of client evidence of coverage to include, Debit/Credit Notes and all related documentation
- Produce monthly bordereau and statistics, including loss ratios, earned to incurred, Triangulations and Profit Commissions
- Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines
- Uses OGB’s Broking Systems to produce documents and accounting entries and ensure their accuracy
- Submits Slips and LPAN’s to Bureau (XIS) for signing and will utilise London Market based portals to facilitate their role, including, but not limited to; XIS Insurance Portal and the IMR as well as Lineage
- Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction
- Develops business relationships with global markets, clients and colleagues to provide optimal service to clients
- Ensure client service delivery is continuously reviewed to achieve optimal client satisfaction

**Skills & Knowledge**
- Intermediate knowledge of the (re)insurance market in order to address client and technical issues
- Good communication and interpersonal skills
- Accurate and good attention to detail
- Demonstrate a good understand of global market dynamics and how this impacts on existing and potential clients
- Work within agreed procedures and processes
- Well organised and able to prioritise and multi-task, working well under pressure and to strict deadlines
- CII qualified or working towards CII qualification
- Team player and willing to work flexibly and assist colleagues as required
- Intermediate Microsoft Excel knowledge is essential
- Experience of using DCOM, Atlas, PPL Next Gen & Whitespace is highly desirable

**Our goal**
Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice.

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