F&b Waiter/ Waitress

4 weeks ago

London, United Kingdom St James Hotel and Club Full time

**Your 5-star hotel career starts here.**
As part of the St. James's Hotel and Club team, you will enjoy a career with like-minded people who take pride in the property, are passionate about their roles and determined to succeed. The people who work for St. James's Hotel and Club are our most valuable asset, bringing a quality and commitment to their work that is exceptional in the world of luxury hospitality. Our core values focus on personal relationships with colleagues and guests alike and include: Quality, Passion, Commitment, Fairness and Style.
**F&B Waiter/ Waitress**
£20,500.00 - £25,500.00 per year
Start date: asap
Your 5-star hotel career starts here.

As part of the St. James's Hotel and Club team, you will enjoy a career with like-minded people who take pride in the property, are passionate about their roles and determined to succeed. The people who work for St. James's Hotel and Club are our most valuable asset, bringing a quality and commitment to their work that is exceptional in the world of luxury hospitality. Our core values focus on personal relationships with colleagues and guests alike and include: Quality, Passion, Commitment, Fairness and Style.

**Your Experience**
- Liaise with the Managers on a daily basis, as to requirements or changes of the daily operation eg staffing, table plans, and lay-up, menu and standards.
- Assist in welcoming and seating of guests when required.
- Assist and supervise members of staff in order to provide a good standard of service according to SOPs
- Ensure that all bills have been paid.
- Ensure restaurant is correctly set up for each shift to the required standard.
- Ensure arriving for work on time and in accordance with the Employee Handbook.
- To effectively handle customer complaints and refer to manager any complaints from guests as soon as possible.
- Demonstrate and maintain high levels of customer service.
- Ensure hotel rules are adhered to at all times.
- To supervise all preparation and service of customer needs
- To co-ordinate communications between the kitchen and the service during meal service
- To be fully conversant with the menu and wine list
- To check guest's identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- To ensure that any maintenance faults are reported to the relevant department following Company procedures.
- Be fully conversant with and comply with the rules of the Hotels Health & Safety Policy.
- Attend Fire, COSHH, Food Safety and Health & Safety Trainings as specified by the Hotel Management.
- To carry out any other duties as may be appropriate to the grade and scope of the post
- To ensure that a friendly, efficient and courteous service is provided at all times.
- To maintain and encourage a good working relationship with your colleagues in all other departments
- To contribute to the building of team spirit within the department
- To follow and complete any instructions given to you by any senior member of staff and assist the entire F&B operation where and when needed.
- To meet the shift patterns based on the rota according to the business needs

**Your Personality**
- Knowledge of restaurant organisation
- Knowledge of working with cash register systems
- Good communication skills
- Professional appearance, good manners and a well-groomed appearance
- Host with heart and mind
- Good knowledge of English, another foreign language desirable

**Our Benefits**
- 40 hours contracts
- Staff rates for Bed / Breakfast
- Employee and Family & Friends rates in all Althoff Hotels
- Internal Headhunting Commission
- Individual development and promotion opportunities
- Employee restaurant with healthy and balanced food
- Comprehensive training and further education programme at the Althoff Academy
- Transfer options within the Althoff Hotels

**Job Types**: Full-time, Part-time

**Salary**: £22,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free or subsidised travel

Work Location: In person

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