Part Time Concierge and Security

2 weeks ago

Wolverhampton, United Kingdom The Wolverhampton Grand Theatre (1982) Ltd Full time

**Job Purpose and Role**:
To undertake Front of House doorkeeper, security and concierge duties. To provide a high standard of customer service and to assist with the creation of an exciting, welcoming and friendly environment for theatre patrons. Predominantly evenings and weekends.

**Principal Duties and Responsibilities**:
1. To be familiar with all parts of the Theatre, its public facilities and services in order to assist patrons as necessary. To be on duty in the main entrance foyer to welcome and direct patrons.

2. To be trained to SIA Door Supervisor or Close Protection level and be responsible for the security of the Front of House areas during performances.

3. To remain in and around the foyer area during performance time, unless otherwise directed, to ensure that no unauthorised persons enter the building. Periodically checking all Front of House areas of the building and to act as security for bars and sales outlets.

4. To be the welcoming face of the theatre, ensuring that bag and ticket checks are conducted in a friendly and professional manner.

5. To ensure the theatres premises licence is upheld and alcohol being brought in from outside is safely and discreetly confiscated.

6. To ensure all suspicious behaviour is reported to a senior manager.

7. To undertake personal security for staff transporting money within the building.

8. Undertake the control and removal of persons from the auditorium and any other part of the building when necessary in conjunction with the Duty Manager and staff.

9. Ensure the external doors are locked and/or monitored during performances following Theatre procedures.

10. Ensure that gangways, corridors, staircases, exit doors and passageways are clear from all obstruction both internally and externally.

11. Ensure that all public areas such as the foyer are kept clean during performances, picking up any litter and vacuuming carpets as necessary.

12. Ensure that at the end of performances the auditorium is vacated and checked with particular regard to fire safety before locking all doors.

13. To remain on duty in the foyer until all the general public have left the building and Front of House locking up is completed.

14. To be completely familiar with the emergency evacuation procedure and to attend emergency practice drills and training sessions as required.

15. To be familiar with and comply with the Grand Theatre code of practice at all times. (The Code of Practice contains Instructions on health and safety at work legislation, emergency Procedures and general guidelines on working practices)

16. To assist with any deliveries of goods, items such as confectionery, programmes, ice creams and advertising materials and to distribute such deliveries to their correct storage places.

17. Changing Front of House posters and visual material as required.

18. Attend regular staff training sessions as and when required.

19. Undertake any other such relevant duties as directed by the Head of Front of House Operations.

20. Assist with the provision of First Aid following appropriate training.

21. To undertake these duties with an awareness of and in compliance with, the Grand Theatre’s Equal Opportunities and Health & Safety Policies.

22. To liaise with the line manager in a regular review of this job description so that it adequately reflects the changing needs of the service.

20.To carry out any other duties which are commensurate with the salary and

Act 2010.

**Job Types**: Part-time, Permanent

**Salary**: £12,438.40 per year

**Experience**:

- Security: 1 year (preferred)

Licence/Certification:

- SIA (required)

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