Hotel Receptionist

**JOB TITLE**: Hotel Receptionist

**JOB REFERENCE**: REC 02/22

**REPORTING TO**: Accommodation Manager

**HOURS**:This position is based on 3- 7 including weekend work. Shift patterns will be 9-hour varied shifts.

**LOCATION**: The Old Inn, 15-25 Main Street Crawfordsburn.

**SALARY: £11.00 - £12.50 pay scale.**

**About the role**:
This beautiful hotel is home to 32 uniquely designed guestrooms, The Old Inn Restaurant, and 1614 Bar. We are seeking to recruit an enthusiastic new receptionist to join our accommodation team at our beautiful hotel.

As Hotel Receptionist, your main role will be to manage all the check-in/out of guests, as well as operate our main switchboard. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the hotel and the local area.

If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you

**The main duties of this role include but are not limited to;**
- Dealing with all guest queries - by phone, post, online, and face-to-face.
- Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Carrying out reception procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

**The Person**:
**Essential criteria, applicants must have;**
- At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
- Confident IT skills including word and excel.
- Experience or an interest in the hospitality industry.
- A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
- Strong interpersonal and communication skills.
- Be warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach.

**Desirable criteria;**
- Previous experience working as a Receptionist.
- Previous experience working in the Hospitality sector.
- Previous experience working as a switchboard operator.

**Perks of the job**

**GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS**

**Salary**: £11.00-£12.50 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: REC 02/22