Critical Care Receptionist

5 months ago


Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

ICCU Receptionist/Ward Clerk

Part-time - 30 hours per week. Monday - Friday 2pm to 8pm

We are seeking an experienced Receptionist/Administrator to work on our busy Critical Care Unit.

You will be an enthusiastic and well motivated individual who enjoys working as part of our team. Our receptionists are integral to the smooth running of our unit, providing high quality and patient focused care.

You should have excellent communication skills, both written and oral, and proven customer/patient service skills. You will need to be able to remain calm when working under pressure and be able to manage expectations positively.

Computer literacy, reliable attendance and good time keeping are all essential.

Previous experience in this role would be helpful.

You will be expected to promote a professional attitude offering an efficient and confidential service in person and by telephone as part of the role.

You will have excellent communication skills and a flexible approach to work focusing on ensuring the needs of patients and visitors to the unit are met.

The role involves referencing of, and inputting to, a number of electronic systems and you will demonstrate a high level of accuracy and attention to detail to ensure data quality standards are adhered to. Familiarity and experience of ICT systems is essential.

To provide an efficient, Courteous and helpful reception service to Patients, their families and other Professionals when they contact the Ward/Clinic/Unit.

To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the Midwifery Service, as outlined in the Patient Access Policy.

It is expected that staff will undertake clerical duties relating to any aspect of the service.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of role are done in a timely manner.

To ensure patient confidentiality is always maintained.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To use a range of IT systems to support the Trust requirements within the Health Record field.

Respond in a professional and courteous manner when dealing with confidential or sensitive issues.

To undertake full receptionist duties, ensuring the service is efficient and welcoming, always maintaining confidentiality.

To be responsible for the security of case notes within the department.

To accurately in-put, up-date and amend all patient related information on to the Patient Administration System (PAS) ensuring that relevant amendments are transferred to patient’s case notes as necessary.

To register, admit, transfer, and discharge patients on (PAS) Patient Administration System.

To work within identified guidelines with regards to safeguarding. To ensure safeguarding processes are followed in terms of documentation and reporting.

To input data from a variety of sources using a range of identified data systems accurately and timely.

To amalgamate case notes where more than one record exists and to ensure that all case notes are filed in the recognised format.

To be responsible for the timely processing of all incoming and outgoing mail.

To undertake filing of notes, results and correspondence following Trust and departmental policies.

To track case notes in and out of your areas of work as per Trust policy

To convey appropriate information accurately and timely to a range of professionals and disciplines as authorised.

To ensure notifications processed as per departmental policy in a timely and accurate manner.

To attend mandatory sessions and undergo training as deemed appropriate by your line manager.

To participate in the Trusts staff appraisal policy.

To be familiar with and comply with all directorate and Trust policies and procedures.

To undertake any tasks releva



  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To use a range of IT systems to support the Trust requirements within the Health Record field. Respond in a professional and courteous manner when dealing with confidential or sensitive issues. To undertake full receptionist duties, ensuring the service is efficient and welcoming, always maintaining confidentiality. To be responsible for the security of case...

  • Receptionist

    5 months ago


    Wolverhampton, United Kingdom Pendragon Full time

    **Stratstone Porsche Wolverhampton** **Receptionist** **A basic salary of £21,745 and a bonus of £1,000 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Are you a real people person, passionate about putting...

  • Weekend Receptionist

    6 months ago


    Wolverhampton, United Kingdom Care Concern Full time

    Maple Brook Care Home is looking to recruit a Receptionist. (Weekend position) A key element of the role requires effective communication and interpersonal skills. The ability to develop good relationships with residents, employees and external professionals is essential. **_ This is a full-time, weekend position (24-hours per week), and the pay rate is...

  • Receptionist

    6 months ago


    Wolverhampton, United Kingdom Page Personnel Full time

    Permanent Opportunity - £21,000 - £25,000 Per Annum **About Our Client**: My client, based in Wolverhampton, is looking for a Receptionist on a permanent basis. As Receptionist, you will be responsible for: - Register new patients, scan documents onto our medical system, send letters to patients as necessary & photocopy notes and other information -...

  • Dental Receptionist

    5 months ago


    Wolverhampton, United Kingdom Antrim House Dental Practice Full time

    Antrim House Dental Practice Seeking a experienced full time dental receptionist for our mixed dental practice based in the beautiful affluent village of Kinver. You are expected to be computer literate and have a good understanding of dental terminology. This is an ideal role for someone who is comfortable in taking charge of their clinical environment...


  • Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Senior Critical Care Pharmacist RoleWe are seeking an experienced critical care pharmacist to lead our team of pharmacists and technicians in providing high-quality patient care.About the RoleThis is a senior role that requires a strong clinical background, leadership skills, and experience working in a critical care setting. The ideal candidate will have a...

  • Receptionist

    6 months ago


    Wolverhampton, United Kingdom Nuffield Health Full time

    HEAD OFFICE Receptionist **Receptionist** **Wolverhampton Hospital | Customer | Permanent contract | Full time** **Up to £21,333 depending on experience** **37.5 hours per week** As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease...

  • Dental Receptionist

    5 months ago


    Wolverhampton, United Kingdom Zoop Recruitment Full time

    **We are currently looking for an experienced Dental Receptionist to join the wonderful team at our client's mixed dental practice based just 2 miles outside of Wolverhampton City Centre.** We are looking for a friendly, ethical and professional individual who is a team-player and committed to building relationships with patients while enjoying their work...


  • Wolverhampton, United Kingdom Vets Now Full time

    **Weekend Veterinary Receptionist** **£11.35ph plus benefits** **Be part of the UK’s leading provider of Emergency Pet Care** Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices - from 58 dedicated out-of-hours clinics and three 24/7 pet emergency hospitals. You will be...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    An exciting opportunity exists for a highly driven forward thinking experienced Critical Care Outreach nurse to join our innovative team. The Critical Care Outreach Team is based within the Heart and Lung Centre at New Cross Hospital, and provides a 24/7 service across the Trust, covering approximately 840 beds. We are looking for a motivated, dedicated...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    If you are ambitious, dynamic, and compassionate then there has never been a better time to come and join our team at the Royal Wolverhampton NHS Trust as a Cardiac Advanced Critical Care Practitioner, or a trainee Cardiac Advanced Critical Care Practitioner working on the Cardiac ICU. The post will provide an exciting opportunity for colleagues holding a...

  • Dental Receptionist

    5 months ago


    Wolverhampton, United Kingdom Treetops Dental Surgery Full time

    **Can you compliment our awesome Treetops Team?** We are a professional, friendly and fun team and we have a great opportunity for an experienced dental receptionist to join Treetops Dental Surgery on a part or full time basis. Our team honestly believes that this is a great opportunity for a ‘patient first’ and team focused receptionist to work...


  • Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are seeking a dedicated Critical Care Nurse to join our team at The Royal Wolverhampton NHS Trust. This is an exciting opportunity for a motivated and enthusiastic nurse to develop their skills in critical care and contribute to the delivery of high-quality patient care.About the RoleAs a Critical Care Nurse, you will be responsible for providing...

  • Dental Receptionist

    6 months ago


    Wolverhampton, United Kingdom Treetops Dental Surgery Full time

    **Can you compliment our awesome Treetops Team?** We are a professional, friendly and fun team and we have a great opportunity for an experienced receptionist to join Treetops Dental Surgery on a part or full time basis. Our team honestly believes that this is a great opportunity for a ‘patient first’ and team focused receptionist to work alongside a...

  • Dental Receptionist

    5 months ago


    Wolverhampton, United Kingdom Treetops Dental Surgery Full time

    **WE ARE LOOKING TO INVEST; LET US INVEST IN YOU!** We are a professional, friendly and fun team and we have a great opportunity for an experienced receptionist to join Treetops Dental Surgery on either a part or full time basis. Our team honestly believes that this is a great opportunity for a ‘patient first’ and team focused receptionist to work...

  • Senior Receptionist

    5 months ago


    Wolverhampton, United Kingdom Duncan Street Primary Care Centre Full time

    Main duties of the job Responsible for the day-to-day reception and administration teams, ensuring their associated roles and tasks are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Practice Manager as necessary. Responsible for answering the phones between 8 10am and 1-2pm daily to help support the team with...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Part-time - 15 hours per week to be worked flexibly Monday - Sunday 8am to 4.30pm We are seeking an experienced Receptionist/Administrator to work across various Community Health Centres within Wolverhampton to provide Reception and Administrative support within the Community Ambulatory Care Service. You will be expected to promote a professional attitude...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    If you are ambitious ,dynamic and compassionate then there has never been a better time to come and join our team at the Royal Wolverhampton NHS Trust as either an Advanced Critical Care Practitioner or a Trainee Advanced Critical Care Practitioner. The post will provide an exciting opportunity for colleagues holding a NMC RN qualification or a HCPC...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Fixed Term Contract - 12 months Full-time - 37.5 hours per week to be worked flexibly Monday - Sunday 8am to 4.30pm We are seeking an experienced Receptionist/Administrator to work across various Community Health Centres within Wolverhampton to provide Reception and Administrative support within the Community Ambulatory Care Service. You will be expected...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    1. To ensure safe and effective clinical practice.1.1 Clinical leadership and team working Practice within an ethical framework based upon respect for the well-being and safety of patients and clients. To be responsible and professionally accountable for the assessment of care needs; development of personalised plans of care, implementation and evaluation of...