1st Line Technical Support

4 weeks ago


Milton Keynes, United Kingdom Inreach group Full time

**J**ob Title: 1st Line IT Support Engineer

Job Overview: As a 1st Line IT Support Engineer, you will be the first point of contact for all IT-related queries and issues. You will provide technical support to users, ensuring that all hardware and software is functioning efficiently. Your role is crucial in maintaining the IT infrastructure and providing a seamless technological experience for our employees.

Responsibilities and Duties:

- Respond to IT support tickets in a timely and professional manner.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex problems to the 2nd line support team when necessary.
- Perform routine maintenance and updates on user workstations and company servers.
- Assist with the setup of new equipment and software for employees.
- Provide basic training and guidance to users on IT best practices and security protocols.
- Document all support activities and maintain an up-to-date knowledge base.
- Collaborate with the IT team to improve IT processes and support delivery.

**Experience**:

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous.
- Proven experience in a technical support role.
- Experience with host Telephony would be Advantageous
- Experience with Office 365 administration
- Server Administration
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent problem-solving and communication skills.
- Patience and ability to remain calm under pressure.
- A customer-oriented approach with a passion for delivering exceptional service.

**Salary**: £24,214.00-£25,678.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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