Security Control Room Operator

5 months ago


York, United Kingdom Britsafe Limited Full time

**Shift Times**:
The shift pattern would require you to work days and nights and two out every five weekends. The average shift pattern is 33.6 hours a week, although this can be topped up by covering your colleagues holidays.

The shift times are:
Day shift - 08:00 - 16:00

Mid shift - 16:00 - 00:00

Late Shift - 00:00- 08:00

At weekends we work 24 hours a day, so either 08:00 to 20:00 or 20:00 to 08:00

**Pay Details**:
£16.15 per hour, giving £550 a week and almost £29,000 a year. Extra hours are available to cover colleagues.

**Location**:
The role is based in York.

Control Room Operator - Britsafe Limited

Britsafe Limited, a leading security company, is seeking a Control Room Operator to join our Security department. As a Control Room Operator, you will play a crucial role in ensuring the safety and security of our clients' premises.

**Responsibilities**:

- Monitoring staff attendance on site.
- Discussing welfare issues with site-based staff to ensure safe working practices are maintained.
- Calling staff to deal with any shortfalls in manning, arranging cover if any staff call in sick or fail to attend.
- Escalating concerns about staff performance to their managers.
- Respond to alarms and incidents, and take appropriate action
- Coordinate with security personnel on the ground to ensure a swift response to any security breaches.
- Maintain accurate records of incidents and actions taken.
- Communicate effectively with clients, colleagues, and emergency services.

**Requirements**:

- Prior experience as a Control Room Operator or in a similar role is preferred.
- Excellent communication skills, both written and verbal.
- Ability to remain calm and make quick decisions in high-pressure situations.
- Strong attention to detail and ability to multitask.
- Flexibility to work in shifts, including nights, weekends, and holidays.
- Great phone manner and ability to strike up good relationships with site-based staff over the phone



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