Ulr Claims Handler

Our client are a rapidly expanding Motor Claims organisation providing full 24hr FNOL & Claims Assistance to Insurance Brokers all over the UK. They were formed through 30 years of motor claims experience, they provide a fresh look at motor claims to deliver the best customer journey for Insurance Brokers & Insurer Clients in the event of making a claim.

Due to an ongoing exciting period of growth, our client is seeking to recruit an experienced Total Loss Claims Handler.

**The role**:
The Total Loss Claims Handler will be a key part of the Total Loss Team. This role will involve working with customers to find the right solutions for them by demonstrating the company values and work principles. You will provide solutions to the customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
- With training you will understand repair methodology and use this to confirm total loss diagnosis
- To use all available tools to communicate accurate and fair total loss settlement costs to the client.
- Understand client needs and be able to negotiate and manage expectations around vehicle valuations
- To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner.
- To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them
- To promote customer satisfaction
- To develop, and maintain relationships with external suppliers and internal business areas

**Desirable qualifications and experience**:

- Excellent interpersonal and customer service skills
- Negotiation, questioning and decision-making skills
- Good planning and analytical skills
- Communication skills and confidence when dealing with people, often in difficult circumstances
- Active listening skills
- Organisational and time management skills
- The ability to work well under pressure
- Commercial acumen
- The ability to think strategically
- Initiative and the ability to adapt quickly to different situations
- Good numeracy and literacy
- Discernment and the ability to assess a situation objectively
- Experience of working within the motor repair industry (desirable)
- Vehicle damage assessment capability (desirable)

**Benefits**:

- Company events
- Free parking
- On-site parking

**Schedule**:

- 8 hour shift
- Monday to Friday

**Supplemental pay types**:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus

**Salary**: £23,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person