Claims Handler
7 months ago
Job Introduction Due to the recent success of the team we are looking to recruit to a Claims Handler into our Retail & Consumer team on a permanent basis. At DAC Beachcroft our international and UK teams of lawyers, claims handlers and advisors work with clients across a range of industry sectors and are market-leaders in the insurance, health and real estate industries. Our market leading team works with large self-insured corporates in a specialist division, CIR. The team has a progressive approach and a market leading reputation for not simply tackling claims, but also for tracking and analysing behaviours and trends with a view to providing our clients with bespoke strategies and analysis of changing market behaviours.
**What you will do** To provide a timely, professional and high-quality service to clients in the management of volume pre
- litigated cases in our casualty department.
- Negotiate claims for liability and damages on pre litigation cases within authority limits
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
- Ensure strategies reflect commercial reality of case value
- Comply with internal and external service level agreements
- To record timely and accurate management information
- To hit their individual financial targets (which are set based upon work type, charging basis and experience)
- Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
- Maintain an awareness of the firm's strategies and plans
- You will be required to handle confidential information in line with the firm's data security protocols
- Must have previous experience and knowledge of dealing with personal injury (OIC and MOJ Portals).
**Who you are**
- IT skills - Be IT literate with a good working knowledge of Excel and Word
- Prioritisation & Organisation skills - The ability to organise their own time recognise what's a time pressure, what's important and when to ask for help. An ability to work and thrive under pressure and to juggle competing demands on their time
- Analytical skills - The ability to critically look at factual evidence, identify issues and inconsistencies
- Interpersonal skills - The ability to get on and work with a team, speak to customers on the phone and to meet clients. A strong focus on providing a high level of customer service
- Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback
- Aptitude to learn - The ability to retain knowledge and put into play new skills.
- Good oral and written communication skills
- Strong negotiation skills and excellent telephone skills
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
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