Patient Case Handler

**Patient Case Handler - Penarth or Llanelli Offices**

**Office Working**
- Shift work will be required with excellent enhancements of 41% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am) and 83% x your basic salary per hour paid for Sundays and Public Bank Holidays_

**What the Patient Case Handler will be doing**:

- **Rostering**: Maintain staff rotas to ensure adequate resource allocation and monitor staff adherence to contracted rota requirements. Liaise with Marie Curie Nurses regarding coverage for shifts, demonstrating tact and persuasive skills.
- ** Scheduling**: Input patient information into relevant systems, ensuring accuracy and availability for Marie Curie nurses. Coordinate care provision by communicating with families, referrers, and local community teams. Prioritize caseloads and maintain comprehensive records on Marie Curie Systems.
- ** Allocations**: Coordinate clinical service allocation based on priority, handovers, and information from Marie Curie Nurses and referrers. Communicate with patients, families, and referrers to confirm visits and address any changes. Ensure up-to-date information is available for effective work allocation.

**What the Patient Case Handler will need**:

- **Excellent Communication and Organisational Skills**: You possess exceptional communication and interpersonal skills, allowing you to liaise effectively with healthcare professionals, volunteers, patients' families, and carers. Your organizational skills ensure efficient coordination of care services.
- ** Commitment to Complex Care**:You demonstrate a strong commitment to helping patients with complex care needs. Your compassion and dedication contribute to providing the highest level of care and support to individuals and their families.
- ** Attention to Detail and Accuracy**: You have a keen eye for detail and maintain a high level of accuracy in your work. Your attention to detail ensures that data and information are accurately inputted into operational and clinical systems, supporting effective care delivery.
- ** Excellent computer skills**:The ability to use a variety of systems on a daily basis with ease and to be able to learn and adapt to new systems.

**What you will get in return as Patient Case Handler**:

- Salary is **£21,318** based on 37.5 hours per week. (30 min lunch break)
- Flexible working
- Employee self-service to update personal details and book annual leave
- Training and development scheme
- Life insurance
- 25 years annual leave plus bank holidays - rising with ears of service

**If you think this one's for you**

Please contact Izzy Richards at Yolk Recruitment on 07458160673 or

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.