Project Change Lead
3 weeks ago
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
" As a Project Change Lead, you will have experience in Change Delivery who has previous experience in landing change in a controller manner. You will bring a proactive problem-solving approach to ensure you effectively land a variety of change projects and improvement initiatives within the Sales Ops. This is an exciting opportunity for a forward thinking, proactive organiser, and planner to become part of the team" Delivery Manager
What you'll do:
- Optimally initiate a project/ workstream through stakeholder identification, define the scope, complete detailed operational impact assessments as well as articulating clear success measures using appropriate artefacts
- Build and lead a project plan that outlines what will be delivered when; from initiation through to implementation including, key milestones and dependencies. Providing the controls to ensure a project delivers on time and to scope with a focus on the customer and business impact
- Establish project governance and own the project or workstream through the full project lifecycle with control and structure ensuring that all project related tasks are covered for successful delivery, using effective project communication and quality artefacts e.g., RAID log, collaborator matrix, RACI, weekly reports etc
- Be effective in communicating to ensure all relevant stakeholders and colleagues are clear on progress against plan, priorities, decisions and risks, escalating when vital and ensuring the project remains on track to delivery encouraged results
- Use problem solving and analysis skills as required in the delivery process while working closely with the team to ensure everyone is clear on the requirements and milestones that need to be achieved for a successful delivery.
- Have a strong awareness of the sales operation and support teams to collaborate effectively and champion the customer to land changes or improvements that make a difference
What you'll bring:
- Previously demonstrated experience of leading on the delivery of a change on time, to scope and budget and with the realisation of expected benefits
- Experience in project implementation to facilitate the effective landing of operational change. A good understanding of project delivery standard methodology; experience of using both Waterfall and Agile would be beneficial
- Confident in stakeholder management with effective written and verbal communication skills that can facilitate decision making and comfortable with challenging where appropriate.
- Strong facilitation, organisational and problem-solving skills with the ability to flex and adapt quickly to changing business priorities
Customer Service Group
In our CSG Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.
The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll get to know more about what this means for this role during the recruitment process.
Your office base:
This role can be based in any UK Sky site
Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky, we don’t just look at your CV. We’re more focused on whom you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.
Why wait?
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
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