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Welcome & Service Assistant

4 months ago

Ashbourne, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024.

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a large team of Welcome Assistants working at across the White Peak Estate. You'll cover two of our main visitor engagement points; Ilam and Dovedale, and will be focused on helping our visitors enjoy our places whilst respecting the environment and supporting our conservation causes.

The National Trust in the Peak District is on a mission to be the place of choice for inspiring outdoor experiences, where everyone is enabled to go on a journey of exploration in a landscape being actively managed to the highest international standards for conservation, access and wider public benefits.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/10/24)