Strategic Market Executive

3 weeks ago

Croydon, United Kingdom HM Land Registry Full time

Here at **HM Land Registry,** we are looking for a **Strategic Market Executive** to join our team**. **You will join us on a full-time basis and in return,you will receive a competitive salary of **£34,854per annum (Croydon £38,409per annum).**

**This Strategic Market Executive role can be based at any of the locations below**:
Birkenhead, North West England, CH41 6DU: Croydon, London (region), CR0 2AQ: Coventry, West Midlands (England), CV1 3BStrategic Market ExecutiveH: Durham, North East England, DH1 5TR: Weymouth, South West England, DT4 9TT: Gloucester, South West England,GL1 1DQ: Kingston upon Hull, Yorkshire and the Humber, HU2 8JN: Leicester, East Midlands (England), LE3 5DR: Nottingham, East Midlands (England), NG1 7AU: Peterborough, East of England, PE1 1QF: Plymouth, South West England, PL6 5WS: Warton, North West England,PR4 1TE: Swansea, Wales, SA7 9FQ: Telford, West Midlands (England), TF3 4LR

As our **Strategic Market Executive,** you will be working within the Customer Division Team and, under the supervision of the Strategic Market Managers, you will use your own judgement and experience to develop compelling insight-driven customermarket material, reports and plans, focussing on customer needs and HMLR colleague engagement.

You will be an advocate for the customer and help to ensure that we never lose our focus on them and how to serve them with faster, easier and more consistent services.

There will be some requirement to travel to other HMLR offices, sometimes involving overnight stays.

**Responsibilities as our Strategic Market Executive**:

- Utilising your understanding and experience of marketing to help Strategic Market Managers collate market insight data
- Taking the lead around using analysis provided by the Insight and Market Research Team
- Developing customer proposals and improve market engagement with different customer types and segments
- Understanding and monitoring customer interactions with HMLR to ensure that the customers’ needs are defined and understood in all market action and take a proactive role in monitoring and analysing the frequency of customer engagement by the differentcustomer groups
- Assisting with the creation of reports to support the continuous improvement of the HMLR customer experience, through increased customer satisfaction and work with insight colleagues
- Communicating with internal and external contacts on material and projects, ensuring you simplify complex information to suit different audiences to explain and drive changes required.
- Collaborating with colleagues across the Customer Division to develop market material for internal and external usage, support business units across the organisation in the development of customer interaction material
- Engaging with customers to develop insight and ideas on the property market and ways to develop HMLR services

**What we are looking for in our Strategic Market Executive**:

- Proven interest in marketing and communications
- Hold a relevant qualification or have equivalent practical on-the-job experience
- You will need to utilise your understanding of developing customer service material and your creative approach to come up with new ideas for both customer materials and projects
- Excellent written English and IT skills
- Good attention to detail
- Able to manage multiple projects, often to tight deadlines
- Able to work both independently and collaboratively with a range of internal and external stakeholders
- Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.

**Benefits of becoming our Strategic Market Executive**:
We offer very competitive terms, conditions, and benefits. We provide excellent opportunities for career progression, training, and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as wellas **flexible/hybrid working** - exactly what you would expect from a progressive employer.

It is a great place to work, where difference is celebrated and we're committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit thecommunities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.

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