Digital Banking Customer Advisor

3 weeks ago

Northampton, United Kingdom Nationwide Full time

Nationwide

Our Members can sort out their finances from the comfort of their own homes, and you can help them from the comfort of yours.

We’re looking for Digital Services Member Consultant to join our team.

We're offering a competitive salary based on your customer service experience. This role is working hybrid 2 days a week in Office, full time, 35 hours per week, between 6am - 10pm, with shifts rotated weekly working 5 days out of 7.

**What you’ll be doing**

As a Digital Services Member Consultant, you’ll be responding to multiple members concurrently online through messaging, as part of our friendly team.

This allows us to offer a quick, yet effective service. This team receives enquiries for lots of different reasons. Members may want to discuss their financial options, discuss complex cases, or enquire about internet banking.

As the first point of contact for our members, you'll adapt your communication style as necessary, while exceeding member expectations and delivering a personable and knowledgeable service - but don’t worry you will be trained and have the ability to best support our members.

You will be base in the Northampton area to work hybrid, between 6am - 10pm. Shifts will be rotated on a weekly basis working 5 days out of 7. When you do work a weekend shift you’ll only work a Saturday or Sunday, not both. You’ll have clear weekends off at times and schedules will be provided 6 weeks in advance.

**About you**

If you’ve got a customer service background in retail, or a contact centre and have any of the below skills - the Digital Services Customer Consultant may be suitable for you.
- Confident Communicator who can build rapport with excellent attention to detail and accuracy
- Competent IT skills - Navigating around a PC/Laptop to capture member’s information
- Being agile within a fast-paced environment
- Committed and willing to take ownership of your own personal development

We will provide equipment to support you working from home and we do ask you have secure, safe area in which you can work in if you are home based with Reliable WiFi
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

**Why work at Nationwide**

We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.

**Salary**: £12.00 per hour

Expected hours: 35 per week

**Benefits**:

- On-site parking
- Work from home

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- IT competent: 1 year (required)

Ability to Commute:

- Northampton (required)

Work Location: Hybrid remote in Northampton

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