Receptionist

1 month ago


London, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.

Receptionist - CRES

London Reception

Role Definition

To provide a full range of services for a lively reception area and office. This consists of a professional, friendly and efficient service to all clients - both internal and external.

Key Responsibilities / Accountabilities
- Meet and greet clients and visitors in a professional manner
- Ensure clients and visitors are looked after expertly and efficiently
- Lead the issuing and collection of security passes for employees, visitors and contractors
- Assist with the administration of the meeting room system to ensure the efficient utilisation of both client facing and internal meeting rooms
- Be familiar with and carry out to all detailed processes
- Lead and record expenses of company credit card
- Assist the Reception Manager and Deputy Reception Manager as and when required
- Administration - assisting with ad-hoc typing duties
- Maintain and update worldwide telephone lists
- Observe and carry out all vita security arrangements
- Assist with booking couriers
- Assist with operating the switchboard

Office and Reception Area
- Ensure all reception areas are presentable. Liaise with the cleaning company when needed.
- Magazine and newspapers accurately displayed around the seating and table areas - recycle old papers
- Ensure seats and tables in the area are presentable
- Ensure that all client facing Refreshment Points are clean and tidy, that all cups, glasses, plates and bowls are accurately stored in the correct cupboards, place mats wiped are wipe down after every meeting and that kitchen stock is checked and refilled every day
- Help aid the Hospitality team to ensure that the Client Conference Suite is always orderly and ensure the doors are closed at all times, close all meeting room doors when not occupied and align all chairs accurately around the table, flawlessly straight and in line with each other
- Other duties as deemed appropriate by your line manager

Skills and Experience
- Excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors
- Maintain a professional manner when answering the telephones
- Ability to work independently and as part of a team
- Excellent communication skills, both verbal and written
- Good time management and prioritisation skills
- Technical knowledge re: switchboard
- Experience of working in a corporate reception team or similar environment

Professional Qualifications
- Minimum GCSE Level

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:
- An international group with independence and people at its heart- A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

Additional Job Details

Worker Type:
Permanent


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