Housing Support Officer

3 months ago


Truro, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Housing Support Officer - Homelessness Prevention**
**Reference no: Cornwall 5231775**
**Pay Rate: £14.35 per hour PAYE**
**This opening assignment is for 3-4 months**
**Enhanced DBS disclosure is listed as a requirement for this role**
**Key Responsibilities**:

- To contribute to the achievement of the Council’s overall vision to end homelessness and rough sleeping in Cornwall and to prevent people returning to the streets.
- Engage with service users who present at a SStS Assessment Hub via referrals from the Housing Options Rough Sleeper Access Team, Street Outreach Teams, Prison and hospital discharges, Nos Da Kernow, self-referrals and other rough sleeper initiative projects.
- Support service users in the provision ensuring that their stay is no longer than the prescribed 72hrs (some flexibility dependant on individual needs/complexity).
- Complete a full and dynamic risk assessment, and personalised housing plans with each individual.
- To proactively identify support needs and refer clients to support services empowering independence, specialist agencies, debt advice to ensure longer term sustainment of accommodation and minimise the risk of repeat homelessness.
- To deliver an excellent customer service to all our customers by providing person centred, expert information and advice ensuring that knowledge of relevant Housing law, policies, pathways and local options is maintained and up to date, including a good understanding of the functions and duties of other key agencies and welfare rights.
- Working within safe working practices and able to confidently and assertively manage challenging behaviours with a solution focused approach.
- Complete domestic like duties some cleaning, washing and tidying to maintain health and safety policies.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience of working with clients with complex needs including - mental health, drug and alcohol, criminal history.
- Experience assessing needs and dynamic risk management, for referral for appropriate move on option
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Cornwall 5231775**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.


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