Customer Service Representative

2 weeks ago


Dumbarton, United Kingdom Opos Limited Full time

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

**More about Opos as a company**:
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.

At Opos, how we work is as important as the job we do. Our values are at the heart of who we are, and its no surprise to us that Fun is one of these core values (defined by our teams). We love that our teams enjoy work, support one another and that our workplace is friendly and inclusive. Our leaders lead by example so you can expect to feel supported and encouraged working with us.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.

**Main criteria**:

- Hours: Our business currently operates between the hours of 9am and 6pm.
- We are currently closed on at weekends.
- Immediate start date available.
- Based in Dumbarton

**What will you get?**
- Yearly Salary starting at £23,400 (£12 per hour)
- Performance Bonus (paid monthly)
- Fixed shift pattern for FT employees
- Flexible working schedule that is considered on a case to case basis
- Home working can be discussed on a case to case basis
- Structured career progression to move into a higher-level position
- 28 Days Paid Holiday
- NEST pension scheme
- In job qualifications
- Internal Incentive programme (over and above bonus scheme)
- Robust & structured training provided (3-week training programme)
- Free car parking & local access to transport links

**What are we looking for?**
- Personality is important - Listening & questioning skills, empathy, building rapport
- Upbeat, enthusiastic and friendly people
- Motivated to give excellent customer service
- People who want to learn, grow & progress
- Be confident using a computer and phone
- Ability to work independently & also in a team
- Previous experience is desired but is not essential for this role

**What will you do?**
- Key Responsibilities:_
- Inbound & outbound calls
- Offering solutions and advice to deal with customers’ financial situation
- Assessing a customer’s affordability
- Identify & manage vulnerable customers
- Taking payments and setting up payment plans
- Negotiating the settlement of outstanding customer debt
- Work towards performance and quality targets
- Manage customer accounts on the computer whilst speaking on the phone

Any questions please do not hesitate to contact us on 0141 428 3990

**Customer feedback**:
5* - Agent was a great help and was very friendly. Didn't feel nervous ringing to sort my debt at all.

5* - Great agent from the customer care team explained everything clearly and understood what I needed and an all round nice bloke too.
Credit to the company

5* - Agent was extremely helpful and understanding, was time consuming and the connection was poor but the matter was resolved, stress free.

**Job Types**: Full-time, Permanent

**Salary**: From £23,400.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person



  • Dumbarton, United Kingdom Opos Limited Full time

    Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. **More about Opos as a company**: Opos is a leading provider of debt collection and BPO...


  • Dumbarton, United Kingdom Opos Limited Full time

    Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. **More about Opos as a company**: Opos is a leading provider of debt collection and BPO...


  • Dumbarton, United Kingdom Opos Limited Full time

    Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. **More about Opos as a company**: Opos is a leading provider of debt collection and BPO...


  • Dumbarton, United Kingdom Opos Limited Full time

    Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. **More about Opos as a company**: Opos is a leading provider of debt collection and BPO...


  • Dumbarton, United Kingdom William Hill Full time

    **Location** High Street, Dumbarton G82 1LE **Salary** £10.50 rising to £10.90 after passing probation **Hours** 30 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and...


  • Dumbarton, United Kingdom Opos Limited Full time

    Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. **More about Opos as a company**: Opos is a leading provider of debt collection and BPO...


  • Dumbarton, United Kingdom William Hill Full time

    **Location** Dumbarton, G82 1LE **Contract type** Full-time **Salary** £10.50 rising to £10.90 upon completion of successful probation **Hours** 35 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel...


  • Dumbarton, United Kingdom William Hill Full time

    **Location** Dumbarton, G82 1LS **Contract type** Full-time **Salary** £10.50 rising to £10.90 upon completion of successful probation **Hours** 35 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel...


  • Dumbarton, United Kingdom Nationwide Building Society Full time

    **Contract Type**: Permanent - **Ref**: R00BN08876 - **Closing Date**:16 February 2024 It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team. We need a **Member Representative** for our branch in **Dumbarton.** This role is full time, 35 hours per week, Monday to...


  • Dumbarton, United Kingdom Nationwide Building Society Full time

    **Contract Type**: Permanent - **Ref**: R00BN08940 - **Closing Date**:16 March 2024 It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team. We need a **Member Representative** for our branch in **Dumbarton.** This role is full time, 35 hours per week, Monday to Saturday. Our...


  • Dumbarton, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Dumbarton, G82 2AR **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Dumbarton, United Kingdom Halfords Part time

    Job no: 548626 Work type: Part time, 20 hours per week Site: Dumbarton Categories: Retail Colleagues Location: West Dunbartonshire Salary: £8.80 - £11.64 per hour Business Area: Retail Age 21+ £11.64 per hour Under 21 £8.80 per hour Love all things motoring and cycling?  Great with customers? Your knack with customers and boundless...


  • Dumbarton, United Kingdom BT Full time

    Customer Service advisor Defence **Job Req ID**:11703**Posting Date**:27-Feb-2023**Function**:Customer Service**Location**:Cardross, Dumbarton, United Kingdom**Salary**:Competitive + benefits**Location: Dumbarton** **About BT** - BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to...

  • Customer Service

    4 weeks ago


    Dumbarton, United Kingdom Royal Bank of Scotland Full time

    Join us as a Customer Service - Personal Banker in Dumbarton - You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals - We’ll look to you to proactively find ways to continually enhance our customer banking experience - We’ll support you to achieve a Foundation Certificate in Responsible...


  • Dumbarton, United Kingdom Asda Express Full time

    Customer Service Assistant - Dumbarton, West DunbartonshireRole: Retail AssistantLocation: Dumbarton, G82 2ARHours: Part-Time Hours Available / PermanentHourly Rate: £11.44Bonus Scheme: Quarterly Bonus Incentive!Company:  Asda ExpressWe are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our...


  • Dumbarton, United Kingdom Aggreko Full time

    At Aggreko we provide energy solutions so communities can thrive and businesses can grow. We bring project based power, heat and cooling solutions to customers whenever and wherever they need it. Join us, bring your energy, and grow your career at Aggreko! Your mission Is to building up a successful business through direct sales in the Manufacturing...

  • Customer Assistant

    3 days ago


    Dumbarton, United Kingdom Lidl Full time

    10 to 15 hours Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another...

  • Customer Assistant

    6 days ago


    Dumbarton, United Kingdom Lidl Full time

    20 to 30 hours Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. Various contracts available ranging from 20 to 30 hours per week. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on...

  • Customer Assistant

    7 days ago


    Dumbarton, United Kingdom Lidl Full time

    Customer Assistant Summary £12.00 - £13.00 per hour 25-40 hour contracts Various shifts 30-35 days' holiday (pro rata) 10% in-store discount Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.Just like you.As a...

  • Customer Assistant

    7 days ago


    Dumbarton, United Kingdom Lidl in Deutschland Full time

    Summary £12.00 - £13.00 per hour | 25-40 hour contracts | Various shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...