Business Architect

3 weeks ago

London, United Kingdom Experis LTD Full time

**Role: Business Architect (Must Hold Valid SC Clearance)**

**Duration: 10 Months**

**Location: Hybrid 2 days onsite in London 3 days WFH**

**Umbrella Company Only**

Experience of Business Architecture / Business Design at departmental Operating Model level, organisational design, KPI design, benefits identification, staffing levels etc Ideally in a Case Management / Contact Centre, shared service environment.
Ideally some experience of CRM and Contact Centre - Salesforce experience would be very advantageous as would BI/Reporting systems
Working in a mixed team with FCDO staff and other suppliers.
Must have excellent stakeholder management skills and the ability to manage very senior clients, in a matrix environment with sometimes different and conflicting requirements.
Will have strong strategic vision but also willing to 'roll up your sleeves' to get things done.

Business Architecture / Business Design at departmental Operating Model level, organisational design, KPI design, benefits identification, staffing levels etc

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