Senior Service Designer

2 weeks ago

West Horsley, United Kingdom BP Full time

**Job Profile Summary**

At bp, we're striving to meet the growing global demand for safe, sustainable and affordable energy. A career in digital design is an opportunity to grow and deliver innovation at pace, while shaping the future of bp.
Our bp human experience design (bphxd) team is passionate about designing for a digital and sustainable future and putting humans at the heart of design. As part of the bphxd team, you’ll be transforming bp to a more efficient business that makes the best possibleuse of all its resources in pursuit of our net zero ambition. You’ll also help to develop new businesses, products and services, delivering progressive projects and growing your talent in new and exciting ways within the digital heart of bp.
This is a great opportunity for a Senior Service Designer to join our fast-growing HXD team, to partner with the Service Design lead to take ownership over the Service Design of their project working closely with the connecting design disciplines within theirproject team. This person will be designing outstanding service experiences, and thinks deeply about people, processes, and systems.
**Job Advert**

We are looking for a storyteller who has the talent for empowering and educating a wide variety of audiences on all things Service design, taking them on a journey to truly understand the value of service design. You will be facilitator of visions and perspectivesfor all discipline peers, and help create a shared understanding of your project using the lens of viability, desirability, and feasibility. You will be supporting the Service Design needs of your project team to produce artefacts such as service design blueprints,service experience prototypes, and empathy maps.
**Key accountabilities**:

- Work with the project team to be the voice and lead for Service Design to implement best practices, and plan, facilitate and execute design thinking workshops.
- Carry out key service design activities from our processes, ways of working and best practices.
- Communicate key insights and findings from Service Design activities.
- Collaborate with other design disciplines within your project team such as product designers, user researchers and digital designers to create a cohesive story and seamless experience.
- Work with designers from connecting projects.
- Working closely with user researchers to lead the planning and facilitation of different research methods, as well as working closely with product designers to develop designs and basic prototypes.

**About you**
- Understand qualitative and quantitative research methods and when to use them. Experience of planning and facilitating user research, and analysing the data to provide practical insight
- Knowledge and experience of a wide range of tools and methods, such as service design blueprints and personas.
- Ability to dive into, and map the complex backstage capabilities such as Technology, People, Processes, and Policies
- Ability to create engaging narratives that are used to help partners to empathise with the research insights, as well as to bring to life the target state customer and colleague experience
- Able to confidently facilitate and lead workshops with both designers and project partners to create a shared understanding of the problem space, the users, and the end to end journey

It’s also important that you have:

- Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment
- Understanding and utilizing human experience design practices for each step of the process.
- Strong written and verbal communication skills

**Why join bp**
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options (60% office, 40% remote), a generous compensation package, paid parentalleave policy, and excellent retirement benefits, among others
**Entity**

Innovation & Engineering
**Job Family Group**

IT&S Group
**Relocation available**

No
**Travel required**

No
**Time Type**

Full time
**Country**

United Kingdom
**About BP**

**INNOVATION & ENGINEERING**
Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero ?world. All without compromising our operational risk management.
Working with us, you can do this by:

- deploying our integrated capability and standards in service of our net zero and ?safety ambitions
- driving our digital transformation and pioneering new business models
- collaborating to deliver competitive customer-focused energy solutions
- originating, scaling and commercialising innovative ideas, and creating ground-breaking new ?businesses from them
- protecting us by assuring management of our greatest physical and digital risks
Because together we are:

- Originators, builders, guardians and disruptors
- Engineers, technologists, scientists and entrepreneurs?
- Empathetic, curious, creative and inclusive
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