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Estates Helpdesk Assistant
4 months ago
**About The Role**: Falmouth Exeter Plus are seeking to recruit a full-time
**Estates Helpdesk Assistant** to join our Estates Helpdesk team. This position will provide a key role in the day-to-day management of reactive maintenance using our Computer Aided Facilities Management (CAFM) Helpdesk system - ‘Planon’. As part of this role, the postholder will provide advice and guidance to staff, students and contractors, supporting the wider business in the use of both our ‘Planon’ system and our Contractor Control System ‘Verature’.
Working within the Estates & Facilities Helpdesk office as a customer facing member of staff, the postholder will be committed to presenting themselves professionally to all colleagues and customers, while representing Falmouth Exeter Plus.
**benefits,** including:
- **Employer Pension Contribution up to 10%.**
- **26 days + 8 days bank holiday.**
- **Life Assurance**
- **Subsidised Gym Membership**
- **Enhanced Maternity/Paternity Pay**
- **Perkbox**
Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.
**About You**:
- Excellent interpersonal and written communication skills
- A professional and proactive approach to team working
- The ability to build effective professional relationships with colleagues, contractors and external stakeholders
For full details of the skills/experience required, please see the job description above.
This position is offered on a permanent, full-time basis working 37.5 hours per week contract working 8.30am to 17.00pm, Monday to Friday.
The closing date for this position is
**Thursday 26 January 2023.**
**About Us**:
**Falmouth Exeter Plus **is the service delivery partner of Falmouth University and the University of Exeter. We deliver shared services and facilities for both partners in Cornwall underpinned by close collaboration with Students Union, the combined students' union for Falmouth and UoE, to ensure that the interests of students and staff are at the heart of everything we do. Both institutions are expanding their teaching and research operations in Cornwall at a pace. It is, therefore, a fast-moving environment where agility and a positive approach to change and enhancement are critical, our purpose or mission is 'to deliver world-class shared professional services to help its university partners to achieve their global ambitions.
