Wellbeing Hub Host

3 weeks ago

Plymouth, United Kingdom Improving Lives Plymouth Full time

**Job**: Wellbeing Hub Host

**Managed by**: Advice Plymouth Project Coordinator

**Responsible for**:Meet, Greet and Support Function

**Work Location**:Ernest English House

**Salary**:£11,419.20 per annum (£10.98 per hour)

**Hours**:20 Hours per week (Monday - Friday 13:00 to 17:00)

**Interview Date**:1st August 2023

**To be considered for this vacancy you need to supply the following**:
**1. CV - detailing your education, qualification, and employment history**

**2. A covering letter detailing how you meet the person spec.**

**Role Summary**

To provide a welcoming, professional, and efficient meet and greet/ information and advice, signposting and referral function for all services and organisations that operate from Ernest English House.

Business Administration support including, mail receipt, fire safety checks, and data collection.

(You will be required to cover five weeks’ holiday leave for the other Wellbeing Hub Host based at your main location. You will also be required to cover any sickness leave for this person, overtime at your normal rate will be paid for this).

**Key Responsibilities**
- Perform a meet and greet function, providing information and advice, signposting and referral support for clients to appropriate services within the city (including ILP services)
- Assist with data entry on the client database system (Charity Log)
- Collect and collate information for monthly performance reports and service evaluation
- Create and maintain spreadsheets and databases
- Maintain diaries and booking systems.
- Assist with mail receipt
- Support with weekly Health & Safety processes including co-ordinating of Fire Drills and updating of Fire Logbook.
- Maintain confidentiality regarding client and ILP information.
- Carry out any other tasks which may be within the scope of the post to ensure the effective delivery and the needs of the charity.

**Person Specification**

**Experience**
- Proven work experience in a customer facing role

**Essential Skills**
- Excellent communication skills
- Excellent organisational skills
- Competent keyboard user and accurate typist
- CRM systems and how to use them to collect statistics and data
- Ability to handle customer complaints in an appropriate manner
- Ability to keep strict confidentiality

**Desirable Skills**
- General awareness of a reception role

**Knowledge of**
- Computer literacy, including MS Office and CRM systems
- The issues that vulnerable people face
- Plymouth and the surrounding areas

**Qualifications**
- Minimum of GCSE education
- Advice and Guidance (IAG) Level 2 or above or willing to undertake the training to achieve this

**Personal Attributes**
- Professional attitude
- The ability to prioritise workload and maintain a high level of accuracy when preparing and entering information.
- Non-judgmental and patient approach to people from diverse backgrounds, age range and/or disabilities
- Able to work on own initiative
- Willing to support others and to be part of a team

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £11,419.20 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Buckwell St: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 23/07/2023

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