Customer Service Advisor
4 weeks ago
Working for a well respected, established business.
- Permanent, full time role with great benefits
**About Our Client**:
Our client is a well-established retail company with a broad customer base in Liverpool. With a team of over 500 dedicated professionals, the company has a strong reputation for excellence in customer service and a commitment to continuous improvement.
- Handle customer enquiries, providing timely and accurate responses.
- Develop and maintain strong customer relationships to drive customer loyalty.
- Escalate complex issues to the appropriate team for resolution.
- Provide feedback to management on customer issues and concerns.
- Participate in training and development activities to enhance skills and competencies.
- Comply with company policies and procedures in all interactions with customers.
- Support sales team by identifying opportunities to upsell or cross-sell products.
- Contribute to team effort by achieving targeted customer service levels.
**The Successful Applicant**:
A successful Customer Service Advisor should have:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- A customer-centric mindset with a passion for delivering excellent customer service.
- The ability to work in a fast-paced retail environment.
- Good understanding of customer service principles and practices.
- A high level of accuracy and attention to detail.
**What's on Offer**:
- A competitive salary range of £22,000-£24,000 per annum.
- Comprehensive training and development opportunities.
- Generous holiday leave.
- A supportive and friendly team environment.
- A chance to work in a rewarding role in the retail industry in Liverpool.
If you are a dedicated and proactive individual looking to build a career in customer service, we encourage you to apply.
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