Support Assistant

2 months ago

Manchester, United Kingdom The Riverside Group Full time

Support Assistant - Newbury House
Permanent
Full Time 37.5 hours

**Salary**: £21,255
Working pattern: Shifts Over 7 days

At Newbury House and our dispersed properties we work with entrenched rough sleepers, who often have complex needs in terms of drug and alcohol dependencies, mental health issues and more often than not dual diagnoses along with a range of, often associated, physical health problems. This role includes weekend and shift work.

**The difference you’ll make**

You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises.

You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

**So, who are you?**

At times this role can be challenging but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

As a minimum requirement you’ll need:

- Experience of working with people in a customer facing environment

Ideally, you’ll also have:

- An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

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