Spa Concierge

**Fusion Lifestyle are now in Newcastle We are looking for a Spa Concierge for our Turkish bath and Spa facility at** **The City Baths, Newcastle.**

With regeneration work that has seen the Grade II listed building sensitively restored with many of the building’s original features retained, we offer several exciting facilities, including the pool, Turkish Baths and Spa, and a stunning, top quality fitness and well-being facilities.

As The City Baths, Newcastle, is such a prestigious site, we are recruiting for an exceptional Spa Concierge.

**Who We Are**:
Fusion is a leading Sports, Leisure and Fitness operator. A registered charity, the company mission is to bring health and well-being to communities across the UK.

**The Role**:
You will be the first point of contact for all our guests and be a warm and welcoming face from the start of the visit to the end. While manning the reception desk you will be tasked with answering telephones, maintaining client records and interacting with guests. You will also be on hand to support the Spa Therapist’s in organising work spaces and advising on products. You may also be leading experience days for group bookings. No two days will be the same

**About You**:
A successful Spa Concierge will enjoy working with people and possess excellent standards of customer care and a positive ‘can do attitude’. You will enjoy working closely colleagues yet you will be given plenty of opportunity to use your initiative and take on responsibilities as you grow into the role.

**Some of the responsibilities of the Spa Concierge role include (but are not limited to)**:

- Admin and Telephone duties
- Customer relations and bookings
- Ensuring work areas are clean and safe to use
- Ensuring customer satisfaction standards are meet and exceed
- Personally contribute towards the Spa revenue targets by upselling products and Spa Experiences
- Maintaining client records
- Be on hand to offer product advice and guidance
- Champion in role and take personal responsibility for all hygiene, health and safety policy and procedure
- Carry out testing and / or other hygiene, health and safety checks as needed/requested, passing results immediately to the appropriate person and escalating potential issues promptly
- Safely support managing customer flow and expectation of waiting times and attendance across the spa
- Undertake all day-to-day cleaning and maintenance of the relevant equipment and fittings, to the highest possible standards, bringing attention any faults or major repairs to the relevant team
- Proactively manage customer behaviour during the use of facilities to ensure highest possible levels of safety and enjoyment

**Employee Benefits**:
Some of the non-contractual employee benefits we offer that you may be eligible to receive include:

- 22 days’ holiday, plus 8 bank holidays (pro rata)
- Employer Contribution Pension Scheme
- Free Gym & Swim membership at Fusion centres
- Free Eye tests
- Cycle to Work Scheme
- Employee Referral Scheme
- Industry Leading Training

If you would like to develop your career in the leisure industry, within a dynamic business that is at the heart of the communities in which we operate, then we want to hear from you.

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- This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive._ Upon securing an offer of employment,_ _a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company._