Quality Coordinator

**About us**

Pharmaxo Healthcare is a specialist pharmacy and clinical homecare provider in an expanding market offering greater choice and convenience to patients whilst delivering value and efficiencies to the NHS and private sector.

**Your role**

You will be responsible for working across the Pharmaxo business to support the organisation in achieving regulatory compliance and delivering a culture with patient safety at its core.

You will be a key part of the quality team performing quality specialist tasks across a range of regulatory areas. You will be required to have an exceptional attention to detail as you will act as the document controller for Quality Management System documents alongside audit and compliance activities.

The role holder will be responsible for maintaining accurate and concise details and completing a range of duties assigned as part of the wider quality team. They will act as a compliance specialist, developing a quality and patient safety culture across the operation.

**Your duties & responsibilities**

**Quality Coordination**:

- As part of the quality team, you will be responsible for the administration of tasks across a range of areas, including:

- CAPA Management, Complaints, Deviations, Change Control, Documentation, Quality Metrics, Risk Management, Audit and Inspection, Supplier Assurance, Pharmacovigilance, Information Governance, Data Integrity and Validation.
- You will be responsible for the shared quality inbox to support and resolve internal and external quality queries.
- Work with Business Intelligence and quality team to prepare data reports on regulatory and operational Key Performance Indicators to present to the management team.
- You will support in ensuring quality projects and quality assigned actions are delivered in accordance with agreed timeframes.
- To actively manage timescales applied to quality improvement actions and Corrective and Preventative Actions (CAPAs).
- Build and maintain awareness of the QMS requirements throughout the business.
- You will provide administration support for the Quality Management System (QMS) including organisation and facilitation of Quality Risk Management (QRM) Review Meetings.
- You will act as a QPHL values champion and lead on ensuring a patient safety and regulatory compliance culture exists across the operation.
- You will undertake continuing professional development and attend any suitable training and update courses as required.
- Complete duties delegated by Senior Management Team.

**Document Control**
- Manage the update process and control of documents e.g. SOPs, forms, logs and patient information leaflets to ensure all documents are reviewed regularly in line with Pharmaxo documentation control processes.
- Develop and manage document management systems, both electronic and hard copy records.
- Perform quality checks on documents to ensure they are accurate, concise and fit for purpose.
- Create master document templates and forms, when required.

**Compliance**
- You will work alongside the training team to audit training records and ensure record keeping meets our regulatory requirements.
- You will support the delivery of quality sessions during induction to ensure all staff are engaged in the Pharmaxo patient safety culture.
- You will act as the document owner for training and competency documents and records; ensuring effective training is delivered in the agreed timeframe.
- You will produce data reports and metrics on training and competency compliance to Department Managers and provide support and coaching to improve standards.
- You will perform internal self-inspection and audit processes to ensure compliance with GPhC, Care Regulators and GXP standards.
- To proactively manage compliance using tools including self-inspection, quality review and regulatory gap analysis.
- You will support the Information Governance Team in delivery of mandatory training and ensuring robust processes are in place.
- Report on supplier management processes compliance including routine supplier and customer checks, customer approvals and non-conformance.
- To contribute to the writing, review, and accuracy checking of SOPs and regulated documents across the organisation.

**The skills & attributes you will bring**:

- You will able to plan and manage regulatory audit activities and be proactive in identifying opportunities for improvement.
- You will be flexible and organised with good time management skills.
- You will have administrative experience and will be competent in manipulating data and producing reports within MS Excel.
- You will understand the regulatory environment Pharmaxo operates in and understand the principles of good documentation control.
- You will be tenacious and consistent in your approach and have the ability to influence others.

**Benefits**

In return we offer rewards and benefits including:

- Salary: £22,844 per annum
- Hours: 37.5 per week full time - part time hours also a