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Customer Services Administrator/driver

4 months ago

Darlington, United Kingdom Babcock International Full time

**Customer Services Administrator/Driver**:

- Location: Darlington, GB, DL9 3LL- Onsite or Hybrid: OnSite**Job Title: Customer Service Administrator / Driver**
**Location: Catterick, North Yorkshire**
**Compensation: £27,337 + Benefits**
**Role Type: Full time / Permanent**
**Role ID: SF56048**

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator / Driver at our Catterick site.

**The role**
As a Customer Service Administrator / Driver, you’ll have a role that’s out of the ordinary. This role in instrumental in delivering good customer service ensuring processes are followed that enable vehicles to be efficiently delivered into workshop and then delivered back to happy customer’s after repairs are complete.

Day to day, you’ll deliver the Customer Services (CS) processes that enable vehicles/assets to be efficiently delivered into the repair process and delivered back to customers after the repair process.

Working as part of a multi-skilled team, CS Specialist Driver-Administrators co-ordinate the arrival of vehicles/assets planned for repair and deliver handover/takeover processes / discrepancy reporting. The team prep the asset ready to go into its respective repair line as and when it’s required according to the production plan.

Where assets require changes to planned completion dates the CS team will liaise with customers and the planning function to amend the production plan where necessary.
- Liaising with customers regarding delivery, collection and changes to planned arrangements.
- Liaising with planning function where assets are not going to be ready by expected completion date.
- Liaising with haulage contractors during load/unloading of platforms.
- System administration - ERP, safety near misses, asset management, quality, Learning Management System (LMS)
- Driving vehicles from customer service area to holding area ready to go into workshops.

This role is full time, 37 hours and will be based on site at Catterick.

**Essential experience of the Customer Service Administrator / Driver**
- Competent PC / Microsoft Office user

**Qualifications for the Customer Service Administrator / Driver**
- Educated to Level 2 in National Qualification Framework (NQF) as a minimum (Intermediate apprenticeship, Level 2 NVQ, GCSE - Grade A* - C, O Level A - C, CSE Grade1) or equivalent workplace experience.
- Full UK driving license including HGV category C + E.
- Category H Forklift Licence - Desirable.

**Our Benefits**
- Generous holiday allowance
- Contributory Pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

**Babcock International**
For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

**Closing date: 19/02/2024**

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