Customer Support Advisor

5 months ago

Morecambe, United Kingdom Althams Butchers Full time

**About Us**

Althams Butchers is one of the oldest and largest independent family owned & run butchers in the country. We specialise in quality meat and meat products for wholesale, serving hotels, restaurants (including several Michelin Star establishments), pub chains, conferencing venues and catering companies UK wide. We operate a state of the art plant in Morecambe, Lancashire. Our Location on the edge of the Lake District, Lancashire and Yorkshire gives us access to some of the best cattle and lamb markets in the UK.

Altham’s has and always will be one big family, with true family values at its heart - Many of the staff throughout the business have been with us for decades. Altham’s is now run by brothers, James and Rick, the fifth generation of Altham’s to run the business.

We believe in the value of encouraging and growing our team, challenging them and inspiring them to excel at their skills so that they feel comfortable to stand by us year in, year out.

**Your Mastery**

Due to our continual growth and investment we are recruiting a Customer Support Advisor at our office in Morecambe.

Your key responsibilities will include:

- To proactively upsell daily specials to customers
- Proactively build knowledge and understanding of existing and new customers
- To answer and resolve customer queries
- Receive any customer feedback and pass to the appropriate person
- Interacting constructively with all other departments and members of staff throughout the business
- To ensure daily administration tasks are completed within the deadlines

**The Key Ingredients**

As the role requires information to be processed on our systems you must have excellent attention to detail to ensure minimum errors.

Personality is important in this role, we want someone who demonstrates a positive attitude to work and who can communicate effectively with our customers. High levels of energy are required due to the role being fast paced.

The hours for the role will be 8.30am until 5pm worked Monday to Friday with a half an hour break. Occasional evening cover may be required.

Experience in a similar role would be desirable but not essential as full training will be provided.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Overtime

Work Location: In person

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