Guest Experience Support

2 weeks ago

Euston, United Kingdom Serco Plc Full time

**Guest Experience Support**

**Caledonian Sleeper**

**London Euston, **NW1 2DU**

**Part Time (20 hours per week)**

**12 Months Fixed Term Contract**

**£11.92 per hour plus benefits**

Caledonian Sleepers forms a vital part of Scotland’s transport network, regularly moving over 300,000 trips per year with an anticipated increase to 350,000 over 15 years, Caledonian Sleepers will manage and operate all aspects of the network with total revenues of £800m over its 15-year contract term. The contract will have a workforce of over 100 employees and together with several key 3rd party suppliers, will deliver the core service and specialist projects, providing a unique ‘one stop shop’ solution for Transport Scotland and their business, tourism, and leisure aspirations.

This role is a vital part of the Guest Experience Team to ensure all relevant administrative duties are delivered. The Guest Experience administrator will support across 3 key manages: Guest Experience Delivery Manager, Head of Guest Experience and Learning and Development Manager.

**Main responsibilities of the role include**:

- Programming of onboard keys
- Coordination of onboard keys
- Stationary orders in conjunction with key cutting
- General admin duties as required to support the Serco Caledonian Sleeper Guest Experience function
- Station Support

**What you'll need to do the role**:

- Experience in ensuring a company vision is brought to life in an operational environment in a robust and consistent manner
- Excellent written skills as well as other communication skills
- Word/Excel competent
- Flexible rostered working pattern
- 20 hours per week
- Available to cover annual leave.

**What we offer**:

- Complementary travel for employee and dependents on Caledonian Sleeper and Scotrail
- Reduced travel within most rail operators within GB
- 25 days annual leave
- Friends and Family discounts
- Final salary railway pension
- Access to health insurance scheme
- Access to Serco Benefits package discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
- Extensive training and development

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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