IT Manager

**Location: Didcot Salary: £45 - 55 k Position: IT Manager About Our Client** Our client specialises in IT security solutions and have won loads of awards for our excellence including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been in business since2003 and continue to grow year on year. We really look after our employees and go above and beyond to ensure we remain an employer of choice. We believe in developing you and promote from within the business.

They are seeking an ambitious individual who wants an opportunity to propel their IT career to the next step; with opportunities for training, qualifications, personal development, and real responsibility for delivering excellent quality IT solutions andsupport for their customers

**Primary Functions & Responsibilities** The role of Placement IT Manager based in Didcot; Oxfordshire offers a variety of challenges with high priority clients. The role includes:

- Supporting internal IT functions of client placement (on/site & remote)
- Supporting on-site Director of IT Services
- User requests
- Client IT task lists
- License Management
- Asset Tracking & Auditing
- Facilitating & attending internal & supplier meetings
- Support continuation & development of ongoing IT plan
- Maintain an excellent partnership with all stakeholders in the business
- Lead and assist with projects and programs
- Communicate and people manage within the helpdesk team
- Monitor team performance, process improvement and prepare and present QBRs on the Helpdesk teams' performance
- Keep up-to-date with developments of the clients business, products and with wider technology trends

Requirements & Experience

Applicants for this position should be ambitious with a strong work ethic and excellent client communications. This is a placement position for a high priority client that will see a successful applicant leading the ongoing management & delivery of IT servicesto this client. As a member of the helpdesk team, you will be joining a growing and experienced team in supporting a wide variety of technologies. Please review the list below for the required experience & skills a successful applicant will require to succeedin this role.
- Required:

- Excellent Client Service in written, telephone and direct communications
- Ability to work both independently and as part of a larger team
- Ability to work well under pressure with strict deadlines
- Excellent troubleshooting and problem-solving skills
- Minimum 5 years of IT experience in corporate or managed service environment
- Experience in co-ordinating & presenting in front of management staff
- IT Project Management & Delivery
- Experience in IT Helpdesk processes, ticketing and escalations
- Desirable Experience:

- Exposure to Sophos Anti-Virus
- Exposure to Veeam Backup & Replication

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.