Front of House Host

3 days ago


Daventry, United Kingdom Calex UK Full time

We are looking to recruit a part time Front of House Receptionist / Host to work 25 hours per week at the Volvo Training Centre in Daventry.

**Main Job Function**
- To ensure that the Training & Development Centre provides a warm, friendly, and professional environment to visiting customers
- To ensure that on arrival, all visitors receive a pleasant and courteous welcome
- To ensure that effective contact is maintained with site visitors during their stay
- To ensure that visitor's needs are dealt with promptly and completely
- To accurately record and pass all messages and information received
- To help ensure all telephone connections are made as quickly as possible to the appropriate personnel
- To enhance the reputation of the Dealer Training & Development Centre at every opportunity when interacting with others

**Key Tasks**
- Ensure a friendly welcome for all site visitors and ensure they are made to feel comfortable
- Attend to customer's needs while they are on site
- Ensure tidiness and functionality of customer facing areas
- Introduce first time visitors (delegates) to all the sites facilities and processes
- Ensure all external trainers and meeting hosts are given all the information they require
- Interact with visitors during social times (i.e. coffee and lunch breaks)
- Plan ahead to professionally greet the next day’s visitors
- Support the prompt answering (within 3 rings) of incoming phone calls
- Manage course attendance via iPad registration and Learning Management System update
- Manage delegate "no-shows" and late arrivals. Call Dealer Managers to establish the situation
- Daily liaison with Restaurant Manager to ensure accuracy of planned visitor numbers
- Maintain customer information screens and room booking panels
- Carry out additional supportive administration duties as directed
- Encourage feedback from delegate visitors to ensure continual improvement
- Ensure that all visitor's enquiries, queries, and complaints are acknowledged and recorded immediately and passed quickly to the relevant team member
- Maintain and improve customer relations, thus enhancing the quality, image, and reputation of the Dealer Training & Development
- Report to manager any losses, damage or other incidence of cost arising in the public areas
- Maintain standards of behaviour and appearance as expected by visitors
- Always ensure professional and courteous customer contact
- Provide refreshments to waiting customers and engage in pleasant dialogue
- Alert manager to any unusual or concerning situations

**About you**
- Experience of working within a customer-focused environment
- Calm and organised approach to problem solving, tackling stressful situations, and handling a varied workload
- Knowledge and experience of retailing operations
- Capable of interacting with all types of visitors in a lucid, professional, and pleasant manner
- Embrace customer care and Customer Relations Management training and development
- Pro-active approach to providing a premium customer experience

**Salary**

Circa £14,000 per annum depending on experience, plus employee benefits package.

**Working Hours**

8.00am-1.00pm Monday to Friday, and ability to cover for when colleague who covers afternoons is off.

**Location**

Volvo Training Centre, Daventry

**Pre-employment Checks**

**How to Apply**

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing why you feel you would be suitable for this role.

Applications without a cover letter will not be considered.

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: Up to £14,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location



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