Front of House Supervisor El Castillo

4 weeks ago

Bishop Auckland, United Kingdom The Auckland Project Full time

**The role purpose**:
We are looking for a Front of House Supervisor to join the passionate team to deliver excellent hospitality throughout day-to-day activities, Functions and events. We require somebody who thrives for excellent customer service and who wants to go that extra mile to ensure daily operations and events run smoothly. The role will be based in a number of our attractions and venues including but not exclusively:

- Bishops Kitchen (café), operational Wednesday
- Sunday 10.30-19.00
- El Castillo (Spanish tapas restaurant) Wednesday and Sunday 11.00-19.00, Thursday/Friday/Saturday 11.00-22.00
- Event spaces throughout the estate, walled garden, and conference rooms.

The Front of house supervisor will be responsible as part of a team to support with planning, setting up, implementation and the delivery of Functions, and the daily operations of the Bishops Kitchen and El Castillo. They should also be confidant in following health and safety guidance and procedures.

This role requires the individual to be super flexible, able to work across the seven days of the week including weekends, evening’s and Bank Holidays and that you have a flexible attitude to supporting our operation by working in different areas of it at short notice. 

**Key Responsibilities**:
The post-holder is responsible for the following key accountabilities:

- Line manage and lead a small team of servers, working with a host of other multidisciplinary teams throughout TAP and external partners
- Ensuring exceptionally high standards of service and presentation from all members of the team
- Support with the rostering of staff and volunteer rotas and hours
- Support the manager with recognising training needs within the team, training, supporting and mentoring servers to deliver to the expected high standards
- Finishing the preparation of food and serving food and drinks
- Smart, well presented and capable of remaining calm whilst under pressure in a busy environment
- Responding to customer feedback and being proactive at all times, using initiative, diplomacy and discretion to avoid issues as they arise
- Identifying commercial opportunities
- Work within specified processes around our stock management and EPOS solution, ensuring that all information is up to date and that all processes are completed on a day to day basis
- Ensuring good health, safety and access practice, ensuring familiarity and compliance with TAP policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times
- Stock rotation, ordering and deliveries, limiting levels of waste, stock taking
- Using a till system, cashing up duties
- Knowledge of menus, allergens, and presentation standards
- Carry out all cleaning duties allocated in accordance with the cleaning schedule and ensure the highest cleanliness standards
- Plan and follow event plans including gathering equipment needed, setting up and take down, communicating and working with the wider TAP teams

**Person Specification**:
Essential Criteria

**Essential**

**Desirable**

**Where identified**

**Qualifications**

Barista training

Food safety level 2

Driver’s license

Application Form

Certificates

**Experience**

Supervision or management of staff

At least one years’ experience in a similar position in a customer facing environment

Knowledge of stock management and cost management including stocktaking

Experience of managing / monitoring health & safety in a workplace

Experience of training and mentoring team members

Previous experience of working with volunteers

Experience in carrying out risk assessment

Knowledge of event management

Application Form

Interview

References

**Knowledge & Skills**

Strong communication & interpersonal skills with

Ability to multitask in a busy environment

The ability to lead and motivate staff

Administrative ability and IT literacy.

Numeracy and financial skills in order to monitor adhere to a budget.

Ability to work and lead in a team

Level 2 in numeracy & literacy

Have logístical skills and the ability to plan ahead

Excellent time management skills

Interview

References

**Personal Qualities, attitude & behaviours**

Must be passionate about good food and customer service.

Ability to work as part of a team

Professional, hardworking and charismatic

Must be Willing to work evenings and weekends.

Interview

**The Auckland Project**

The Auckland Project works hard to create a positive change for those living, working and visiting Bishop Auckland. We have created a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Art Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway.

Our visitor destination and community development programme broadly fits into three areas:

- The **social environment**: we help individuals and communit

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